Microsoft 365 Specialist

7 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Alnafitha IT Full time
About the Role

As a Microsoft 365 Specialist, you will play a critical role in delivering exceptional technical consulting services to our clients. Your primary focus will be on implementing and supporting Microsoft 365 solutions, including Teams, Exchange, Active Directory, EMS, and Windows Virtual Desktop.

In this role, you will work closely with our clients to understand their business requirements and deliver tailored solutions that meet their needs. Your key responsibilities will include:

  • Building scope of work/low-level technical scope based on business requirements
  • Delivering regional technical implementations and solution designs
  • Providing support, troubleshooting, and solutions to complex problems
  • Conducting proactive services with clients through Risk Assessments, Health Checks, Code Reviews, or other similar offerings
  • Reactive and 24x7 Critical Situations support: Reactive services addressing critical customer issues
  • Ad hoc Services: Short and time-limited engagements focused on customer-specific issue remediation or support
  • Workshops and Training: Delivering technical training for customer knowledge transfer and product consumption

You will also be responsible for participating in building Alnafitha's technical content library and representing the company in various forums and events.



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