Digital Experience Manager
5 days ago
At Adobe, we're looking for a Digital Experience Manager to join our team in Riyadh. This role is uniquely positioned to provide personalized support services to our Ultimate Support plan customers, ensuring their digital experiences are flawless and extraordinary.
Key Responsibilities:- Partner with the Technical Account Manager (TAM) to ensure a best-in-class customer support experience, starting with a smooth customer kick-off for new Ultimate customers.
- Collaborate with Support Engineers and Management to review customer issues daily.
- Provide high-quality updates that align with customer priority and business impact.
- Lead regular support case queue reviews with customer team members, ensuring accurate prioritization of issues, visibility on progress, latest updates, and next steps.
- Provide oversight and ownership of any critical support issues, offering ongoing and personalized customer management and updates through to resolution.
- Contribute to service reviews by focusing on the performance of technical support service delivery, identifying areas of success and opportunities for improvement.
- Define and maintain the Service Improvement Plan, communicating progress updates against agreed actions and collaborating with Support Delivery Managers to address identified areas.
- Conduct customer-specific Root Cause Analysis (RCA) analysis following significant events and ensure the outcomes are provided to the customer in an official Customer Facing Statement.
- Responsible for providing Support Health data and insights to the Ultimate delivery team and helping evaluate and communicate the overall Technical Health of the customer.
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Digital Experience Manager
1 day ago
Riyadh, Ar Riyāḑ, Saudi Arabia Six Flags Qiddiya City Full timeJob DescriptionThe Digital Experience Manager will lead the development and implementation of CRM strategies aimed at improving guest experiences across digital channels.Main ResponsibilitiesDevelop and implement CRM strategies designed to enhance guest engagement and retentionAnalyze guest data to identify trends, preferences, and engagement...
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Assistant Manager
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Qiddiya | القدية Full timeWe are seeking an experienced Assistant Manager to lead our digital experiences team. As a key member of our organization, you will be responsible for developing and executing strategies that align with our mission of delivering world-class entertainment and lifestyle experiences.ResponsibilitiesManage digital product development teams to ensure timely...
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Digital Experience Manager
1 day ago
Riyadh, Ar Riyāḑ, Saudi Arabia Tahaluf Full timeTahaluf is transforming the events landscape with its unique blend of digital and live experiences. As a Marketing & Analytics Manager, you will play a crucial role in driving business growth by delivering actionable insights and data-driven marketing strategies.Key Responsibilities:Develop and implement marketing analytics strategies to drive revenue...
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Globex Digital ECM Consultant
1 day ago
Riyadh, Ar Riyāḑ, Saudi Arabia Globex Digital Full timeJob DescriptionGlobex Digital is seeking a highly skilled ECM Consultant to join our team.The ideal candidate will have 5+ years of experience in xECM and be able to deliver technical work independently.Responsibilities include:Installation, upgrade, migration, and development of incremental functional changes in the ECM suite.Liaising with customers and OT...
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Digital Transformation Lead
1 day ago
Riyadh, Ar Riyāḑ, Saudi Arabia Digital Government Authority Full timeAbout the JobThe Digital Government Authority seeks an experienced professional to join our team as a Digital Transformation Lead. In this role, you will be responsible for leading the development of innovative strategies and digital transformation initiatives that align with the government sector's objectives.Your Key Responsibilities:Lead the development...
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Director Digital Experience
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Salam Full timeTo shape the user experience of Salam's mobile applications and digital platforms, by creating intuitive, user-friendly, visually appealing digital interfaces designs, this includes designing prototypes, conducting usability tests, ensuring seamless integration, maintaining design consistency and managing design projects pipeline, while focusing on...
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Digital Marketing Director
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Yoyi Digital Inc. Full timeDirector - Digital MarketingWe are seeking a highly experienced Director - Digital Marketing to lead our digital marketing efforts in the MENA region.Main Objectives:Develop and execute comprehensive digital marketing strategies to drive business growth and expand Yoyi Digital Inc.'s presence in the MENA market.Foster strong relationships with key...
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Digital Experience Manager
24 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Succera-GCC Full timeWe're a forward-thinking organization, unlocking new ways to share knowledge and expertise. As a Digital Experience Manager, you'll play a key role in shaping our customer service strategy.About Our ApproachWe leverage AI-driven insights to create engaging content that resonates with our audience.Your Key ResponsibilitiesYou will be responsible for providing...
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Head of Digital Experience
1 day ago
Riyadh, Ar Riyāḑ, Saudi Arabia Salam Full timeSalam is seeking a seasoned Head of Digital Experience to lead the development of our mobile applications and digital platforms. The ideal candidate will have a strong track record of delivering high-quality digital products that exceed user expectations.About the JobDevelop a deep understanding of our users' needs and preferences through user research and...
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Digital Experience Manager
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Nexthink Full timeNexthink is a pioneer in digital employee experience management software, empowering IT leaders with unparalleled insights to deliver exceptional digital experiences to their employees.Job OverviewThe Engagement Manager plays a pivotal role in managing and delivering professional services engagements, serving as the liaison between the services and sales...
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Digital Experience Strategist
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Salam Full timeAbout the RoleWe are seeking a highly skilled and experienced UX Director to lead our digital design team. As a key member of our product leadership team, you will be responsible for shaping the user experience of our mobile applications and digital platforms.Key Responsibilities:Develop user-friendly and visually appealing interfaces that enhance the...
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Digital Experience Creator
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Aquarabia Qiddiya City Full timeGuest Engagement Strategists play a critical role in driving business outcomes at Aquarabia Qiddiya City. As a Digital Experience Creator, you will develop and implement strategies to enhance guest engagement and retention through CRM initiatives.Key Responsibilities:Design and execute CRM campaigns to target specific audiences.Analyze guest behavior to...
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Employee Experience Specialist
24 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Digital Cooperation Organization (DCO) Full timeAbout the Role:The Digital Cooperation Organization (DCO) is seeking a highly skilled Employee Engagement and Experience Assistant Manager to join our team.This role partners closely with HR and leadership teams to ensure alignment with our mission, values, and a people-first approach that prioritizes employee well-being and satisfaction.Develop and...
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Digital Experience Manager
1 day ago
Riyadh, Ar Riyāḑ, Saudi Arabia Contentsquare Full timeCompany OverviewContentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers' whole online journey.We are a global leader in the experience analytics space, having secured...
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Digital Experience Lead
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Salam Full timeEnhance the digital user experience by designing and implementing user-friendly and visually appealing interfaces, ensuring seamless integration with digital products, and maintaining accessibility standards while driving continuous innovation in design strategies.Duties & Responsibilities :Develop user-friendly and visually appealing interfaces to improve...
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Digital Experience Lead
1 day ago
Riyadh, Ar Riyāḑ, Saudi Arabia Jeel Full timeAs a Senior UI/UX Design Manager at Jeel Digital Innovations, you will lead a team of creative designers to transform user needs and business goals into visually stunning, user-centred digital products.Your expertise will drive innovative design strategies that elevate our brand and captivate our audiences.About the Role:Inspire and mentor a talented team of...
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Digital Experience Designer
1 day ago
Riyadh, Ar Riyāḑ, Saudi Arabia Nortal Full timeOverview\Nortal's Design team is searching for a Product Designer to deliver a range of design and innovation services. The successful candidate will oversee and run digital design activities, creating compelling user experiences.\This is a multifaceted role that involves working closely with service designers, product management, and agile sprint teams. You...
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Digital Experience Architect
1 day ago
Riyadh, Ar Riyāḑ, Saudi Arabia UXBERT Labs Full timeAbout Us:UXBERT Labs is a pioneer in user experience, usability, and digital innovation. Our mission is to create seamless, research-driven digital products that people love to use.About the CompanyWe collaborate with top brands, startups, and enterprises to design world-class digital experiences.Award-winning specialists in UX & Service Design, Usability...
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Digital Experience Strategist
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Salam Full timeAbout the RoleWe are seeking an experienced Digital Experience Strategist to lead our team in designing and implementing user-friendly and visually appealing interfaces.The successful candidate will be responsible for enhancing the digital user experience by:Developing user-friendly and visually appealing interfaces to improve the overall digital...
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Digital Experience Director
1 day ago
Riyadh, Ar Riyāḑ, Saudi Arabia INET Full timeAbout INET: At INET, we are looking for a Digital Experience Director to oversee our digital marketing strategy and drive the creation of engaging user experiences. This individual will manage a team of designers to ensure that our products meet the needs of our consumers and are aligned with our business goals.This role requires a strong understanding of...