Digital Experience Manager
4 days ago
Nexthink is a pioneer in digital employee experience management software, empowering IT leaders with unparalleled insights to deliver exceptional digital experiences to their employees.
Job OverviewThe Engagement Manager plays a pivotal role in managing and delivering professional services engagements, serving as the liaison between the services and sales organizations. With a 70% focus on project management, the EM ensures seamless execution of customer projects while maintaining clear communication and alignment with internal stakeholders.
Key Responsibilities
- Project Management & Services Engagement Oversight
- Plan, execute, and monitor services engagements effectively using project management methodologies.
- Oversee project progress, ensuring timely, within scope, and budget-conscious delivery of services.
- Develop and manage project timelines, resource allocation, and key deliverables to optimize execution.
- Proactively identify and mitigate risks, ensuring smooth project execution and stakeholder satisfaction.
- Regularly communicate with internal and external stakeholders, providing updates, managing expectations, and addressing concerns.
- Drive continuous improvement by gathering feedback and integrating lessons learned into future projects.
Services Bookings & Revenue Forecasting
- Develop and maintain accurate forecasts for service bookings to support business planning.
- Monitor trends and provide insights to optimize resource allocation and planning.
- Predict and track revenue generation from delivered services, ensuring financial performance aligns with forecasts.
Services Scoping & Customer Alignment
- Define and document the scope of services engagements, ensuring clarity and feasibility.
- Align service offerings with customer needs and organizational capabilities to maximize value delivery.
- Act as the key services point of contact for the sales team, providing clear and timely updates.
- Support the sales-to-services handover process, ensuring smooth transitions and alignment.
Operational & Administrative Responsibilities
- Manage Kimble engagement assignments to ensure accurate and efficient resource allocation.
- Approve Salesforce quotes for services engagements, ensuring accuracy and compliance.
- Validate the handover from Solution Consultants to the Professional Services team, ensuring a structured transition.
- Proactively raise red flags and address potential risks that may impact project delivery.
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