Cloud Support Manager
1 week ago
"The AWS India Support team is seeking a seasoned leader to manage a team of 15-20 Support Engineers providing world-class support on all AWS offerings. As a key member of the team, you will be responsible for driving personnel management, ensuring engineers have what they need to provide best-in-class support, and participating in hiring processes to build/grow the team.",
A day in the life of an AWS India Support Manager includes coaching/mentoring new hires, developing internal and external facing content, delivering trainings, partnering with development teams on complex issues or contact deflection initiatives, and working with leadership on process improvement and strategic initiatives.
, Key Responsibilities- Manage the day-to-day operations of the shift, ensuring the team in India is staffed and SLA commitments are met.
- Drive personnel management ensuring the engineers have what they need to provide best-in-class support.
- Participate in Hiring Process to hire and build/grow team of Support Engineers in India.
A suitable candidate would be someone who is extremely customer focused, who could multi-task and utilize both written & verbal communication skills to help our diverse range of customers resolve their complex technical issues.
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