Alibaba Cloud Technical Support Specialist

1 week ago


Riyadh, Ar Riyāḑ, Saudi Arabia Iwhalecloud Full time

We're seeking an experienced Alibaba Cloud Technical Support Specialist to join our team at Whale Cloud. As a key member of our Alibaba Cloud Technical Support Operations team, you'll be responsible for providing expert technical support to customers using Alibaba Cloud products.

Some of your key responsibilities will include:

Key Responsibilities:
  • Providing advanced technical support to customers encountering issues with Alibaba Cloud products, networking, Kubernetes deployments, and DNS configurations.
  • Diagnosing and troubleshooting complex technical problems, collaborating with customers and internal teams to reach timely resolutions.
  • Collaborating with cross-functional teams to resolve complex technical problems promptly.
  • Documenting customer interactions, issues, and resolutions in a clear and concise manner.
  • Participating in on-call rotation to provide 24/7 support when required.


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