Customer Success Specialist

6 days ago


Makkah, Makkah Province, Saudi Arabia Nqoodlet | نقودلت Full time
About Nqoodlet | نقودلت

We are a fintech company dedicated to providing innovative solutions for our customers. As a Customer Success Specialist, you will play a crucial role in building strong relationships with our clients and driving their success.

Key Responsibilities

Our ideal candidate will have the following responsibilities:

  • Customer Relationship Management
    • Develop and maintain profitable relationships with key customers.
    • Resolve customer complaints promptly and effectively.
    • Keep customers informed about products, services, and updates.
    • Conduct regular business reviews using CRM programs.
    • Stay informed about competitors and strategize accordingly.
  • Customer Retention and Growth
    • Develop and implement strategies to reduce churn and enhance customer retention.
    • Identify opportunities for growth within existing customer accounts.
    • Work closely with the marketing team to create campaigns that enhance customer engagement and loyalty.
    • Monitor customer feedback and collaborate with the product team to address any issues and improve the customer experience.
    • Analyze customer data to identify trends and areas for improvement.
  • Customer Activation
    • Develop and execute onboarding processes to ensure new customers are effectively integrated and using the product.
    • Educate customers on product features and benefits to maximize usage and satisfaction.
    • Organize and conduct webinars, training sessions, and workshops for customers.
    Qualifications

To be successful in this role, you will need:

  • A recent graduate in Business, Marketing, Communications, or a related field.
  • Fluent in English and Arabic.
  • Strong interpersonal skills and passion for building relationships.
  • Enthusiasm about fintech.
  • Proactive and self-motivated.
  • Basic understanding of CRM software and customer retention strategies is a plus.
Benefits

We offer:

  • Gain hands-on experience in customer relationship management and growth activation.
  • Work closely with experienced professionals and receive mentorship.
  • Opportunity for growth and potential full-time opportunities.
  • Flexible work arrangements, including remote work.


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