EUC Desktop Engineer

1 week ago


Riyadh, Ar Riyāḑ, Saudi Arabia Iron Systems Full time
About the Role

We are looking for an experienced Desktop Support EUC L1 to join our team at Iron Systems. This role involves providing technical support and maintenance services for desktop devices, including hardware, software, and connectivity issues.

Key Tasks:
  • Desktop Device Support: Manage and resolve desktop device incidents through to resolution, ensuring minimal downtime and optimal user experience.
  • IMAC and Desk Side Support: Provide IMAC and desk side support services for desktop devices, including installation, configuration, and troubleshooting.
  • Hardware and Software Support: Offer standard and approved hardware and software support and maintenance for desktop devices, including patch updates, hardware replacements, and remote management using appropriate tools.
  • Service Desk Analysis: Analyze service desk calls and incident data to identify potential user training requirements and automation opportunities.
  • Security and Compliance: Monitor security profiles and anti-virus software on all desktop devices and take appropriate action in the event of non-compliance with security requirements.
Essential Skills and Qualifications:
  • Technical Expertise: Possess knowledge and experience with Windows 7 OS, AD, smart hands and feet support, and MAC devices.
  • ITIL Process Understanding: Have a good understanding of ITIL processes, including Incident, Change, Problem, Service Request, and related activities like spare and buffer stock management.
  • Education: Hold an associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics, or a bachelor's degree preferred.


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