Desktop Hardware and Software Support Technician

1 week ago


Riyadh, Ar Riyāḑ, Saudi Arabia Iron Systems Full time
Role Summary

This is a great opportunity for an experienced Desktop Support EUC L1 to join our team at Iron Systems. The role involves providing technical support and maintenance services for desktop devices, including hardware, software, and connectivity issues.

Main Responsibilities:
  • Incident Resolution: Manage and resolve desktop device incidents through to resolution, ensuring minimal downtime and optimal user experience.
  • Desktop Support Services: Provide IMAC and desk side support services for desktop devices, including installation, configuration, and troubleshooting.
  • Hardware and Software Support: Offer standard and approved hardware and software support and maintenance for desktop devices, including patch updates, hardware replacements, and remote management using appropriate tools.
  • Service Desk Analysis: Analyze service desk calls and incident data to identify potential user training requirements and automation opportunities.
  • Security and Compliance: Monitor security profiles and anti-virus software on all desktop devices and take appropriate action in the event of non-compliance with security requirements.
Requirements:
  • Technical Expertise: Possess knowledge and experience with Windows 7 OS, AD, smart hands and feet support, and MAC devices.
  • ITIL Process Understanding: Have a good understanding of ITIL processes, including Incident, Change, Problem, Service Request, and related activities like spare and buffer stock management.
  • Education: Hold an associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics, or a bachelor's degree preferred.


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