Enterprise Application Support Specialist

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Ejada Systems Limited. Full time
Job Description

We are seeking a highly skilled Enterprise Application Operation L2 Engineer to join our team at Ejada Systems Limited. As an expert in technical support, you will provide top-notch assistance to ensure the optimal performance, stability, and security of our enterprise applications.

Your primary responsibility will be to troubleshoot and resolve complex application issues, working closely with stakeholders to minimize downtime and adhere to strict regulatory requirements.

  • You will provide level 2 technical support for enterprise applications, addressing complex technical issues and escalations from level 1 support.
  • Advanced analysis and troubleshooting skills are essential for identifying root causes of application performance issues and implementing solutions to optimize performance and stability.
  • Collaboration with application developers is crucial to understand application architecture, code changes, and potential impact on operations.
  • Proactive monitoring of application health and performance metrics will enable you to identify potential issues before they affect users.
  • Preparing and maintaining documentation for application troubleshooting procedures, knowledge base articles, and standard operating procedures is also a key responsibility.
  • You will participate in incident response and disaster recovery procedures to ensure rapid recovery from application outages.
  • Staying up-to-date with the latest technologies, trends, and best practices in enterprise application operation is essential for your success in this role.


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