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Technical Service Specialist

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia NICE ONE | نايس ون Full time

NICE ONE | نايس ون is committed to delivering exceptional IT services and support to our staff. As an IT Support Specialist, you will be responsible for providing expert technical assistance, ensuring seamless IT operations, and driving technological innovation within the organization.

Key Responsibilities
  • Technical Assistance: Deliver high-quality technical support to staff, troubleshooting hardware and software issues to achieve efficient resolution.
  • System Maintenance: Regularly update and maintain computer systems and networks to guarantee optimal performance and security.
  • Hardware and Software Management: Install and configure software and hardware components, including printers, network cards, and peripheral devices.
  • Documentation: Maintain precise records of IT support requests, work completed, and equipment inventory.
  • Network Administration: Assist in the administration of network systems, ensuring reliable access and connectivity.
Essential Skills and Competencies
  • Problem-Solving Skills: Develop strong analytical skills to diagnose, troubleshoot, and resolve technical issues effectively.
  • Communication Skills: Demonstrate excellent verbal and written communication abilities to provide clear and concise technical support.
  • Customer Service Orientation: Showcase a proactive, patient, and helpful approach to assisting users in resolving their IT problems.
  • Attention to Detail: Display ability to maintain focus on task accuracy while managing multiple support tickets.
  • Technical Proficiency: Possess a deep understanding of computer systems, networking, and IT applications, with a willingness to learn new technologies.
Preferred Qualifications and Experience
  • Education: Hold an associate degree or higher in Information Technology, Computer Science, or a related field.
  • Experience: Acquire relevant experience in a technical support role or similar position.
  • Familiarity: Familiarize yourself with common operating systems and software, such as Windows, macOS, and office productivity suites.
  • Certification: Obtain certification in IT support, such as CompTIA A+ or Microsoft Certified IT Professional (MCITP), if desired.
  • Continuous Learning: Cultivate a passion for continuous learning and staying abreast of industry developments and IT best practices.