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Global Customer Care Manager

1 week ago

Jeddah, Makkah Province, Saudi Arabia Cruise Saudi Full time
About the Role

Cruise Saudi seeks a skilled Customer Experience Manager to oversee all customer care operations and ensure exceptional customer experience.

The successful candidate will be responsible for managing customer service operations, handling and resolving customer complaints, and coordinating with internal teams to provide effective resolutions and maintain a positive company reputation.

The manager will also be responsible for tracking key customer service metrics, generating reports, and identifying areas for enhancement to improve the overall customer experience.

The ideal candidate should have strong leadership, problem-solving, and communication skills, as well as the ability to develop and implement customer service training programs to enhance service excellence across the organization.