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Operational Improvement Manager

1 week ago

Riyad Al Khabra, Saudi Arabia Bounty Hunter World Full time

Bounty Hunter World is seeking a seasoned Quality Manager to lead our quality management efforts. The ideal candidate will possess a deep understanding of quality assurance principles and methodologies, as well as strong leadership skills and a proven track record of success in managing large government and private accounts.

This role requires strong analytical and problem-solving skills, excellent communication, interpersonal, and presentation skills. The ideal candidate will also have a strong understanding of business process improvement methodologies (e.g., Lean, Six Sigma) and proficiency in data analysis and reporting tools.

Main Responsibilities:

  • Develop and implement quality management systems that drive business process excellence.
  • Conduct thorough business process mapping and analysis to identify areas for improvement.
  • Drive continuous improvement initiatives across all departments.
  • Develop and implement KPIs to track and measure quality performance.

Governance & Compliance:

  • Develop and maintain operating models, SLAs, and company policies.
  • Ensure compliance with all relevant industry standards, regulations, and customer contractual requirements.
  • Oversee and conduct internal and external audits to assess quality performance.
  • Develop and implement a comprehensive quality certification plan.

Project Management:

  • Provide quality oversight for all projects, ensuring adherence to quality standards and timelines.
  • Analyze project data to identify potential risks and develop mitigation strategies.
  • Collaborate with project teams to ensure successful project delivery.

Qualifications:

  • Education: Bachelor's degree in Engineering, Business Administration, or a related field.
  • Experience: 12+ years of progressive experience in Quality Management, with a strong preference for experience in the outsourcing industry.

Required Skills:

  • Proven leadership and managerial skills.
  • Strong analytical and problem-solving skills.
  • Excellent communication, interpersonal, and presentation skills.
  • Proficiency in data analysis and reporting tools.
  • Knowledge of ISO 9001 or other relevant quality standards.
  • Strong understanding of business process improvement methodologies (e.g., Lean, Six Sigma).
  • Proficiency in Microsoft Office Suite.

Preferred Candidate Profile:

  • Saudi.
  • Experience in managing large government and private accounts.