Diversity and Inclusion Specialist for Tabby

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Tabby Full time
Enhance Customer Experience through Cultural Understanding

We're seeking a seasoned coach to develop and deliver content that bridges the gap between our Egyptian CX team and Saudi customers. This role will require expertise in content development, leadership coaching, and cross-cultural communication.

Main Responsibilities
  • Design and Implement Training Programs:
    • Develop engaging training sessions that address culture and dialect related challenges.
    • Include practical exercises on real-time scenarios to enhance agent confidence and empathy.
    • Foster collaboration with Quality Analysts to track progress.
    • Partner with subject matter experts to create relevant training content.
    • Ensure training meets Quality Standards by aligning with the Quality team.
  • Coach and Develop Team Leaders:
    • Coach team leaders, trainers, and QAs to empower them as multipliers, responsible for coaching their team members and training new hires.
    • Evaluate the effectiveness of training programs through regular assessments, feedback, and performance metrics.
Essential Qualifications
  • Bachelor's degree in education, linguistics, communication, or psychology.
  • Proven experience in content development and delivering soft skills training programs.
  • Exceptional communication and interpersonal skills.
  • Able to build strong relationships with employees across all levels.


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