Hotel Reservation Specialist

Job Description:

We are seeking a highly organized and customer-focused Reservations Manager to oversee all aspects of our hotel's reservation process, ensuring seamless guest experiences from initial inquiry to arrival.

Key Responsibilities:

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• Manage and oversee the entire reservations department, ensuring efficient operations and high-quality customer service">
• Develop and implement strategies to optimize occupancy rates and maximize revenue">
• Lead, train, and motivate the reservations team to meet and exceed performance targets">
• Monitor and analyze reservation trends, providing regular reports and insights to senior management">
• Collaborate with sales, marketing, and front office teams to ensure cohesive guest experiences">
• Handle complex reservations, including group bookings and VIP guests">
• Resolve customer complaints and issues promptly and professionally">
• Ensure accurate and up-to-date information in the reservation system">
• Stay informed about local events, promotions, and competitors to adjust strategies accordingly">
• Implement and maintain standard operating procedures for the reservations department">

Qualifications:

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• Proven experience in hotel reservations or front office management, preferably in a luxury hotel setting">
• Strong knowledge of reservation systems (e.g., Opera, Opera Cloud, PMS) and revenue management principles">
• Excellent leadership and team management skills">
• Exceptional customer service and communication abilities">
• Strong organizational and problem-solving skills with meticulous attention to detail">
• Demonstrated ability to optimize occupancy, maximize revenue, and manage room allocations efficiently">
• Experience handling group bookings and coordinating with sales and events teams">
• Proficiency in Microsoft Office Suite">
• Bachelor's degree in Hospitality Management or related field preferred">
• Multilingual skills, particularly Arabic and English, are highly advantageous">
• Ability to work in a fast-paced environment and adapt to changing priorities">
• Flexibility to work various shifts, including weekends and holidays, as needed">

Requirements:

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• A Bachelor's degree in Hospitality Management or a related field is preferred but not required">
• Proven experience in hotel reservations or front office management, preferably in a luxury hotel setting">
• Strong knowledge of reservation systems and revenue management principles">
• Excellent leadership and team management skills">
• Exceptional customer service and communication abilities">
• Strong organizational and problem-solving skills">
• Demonstrated ability to optimize occupancy and revenue">
• Ability to handle complex reservations and resolve customer complaints">
• Proficiency in Microsoft Office Suite">
• Multilingual skills, particularly Arabic and English, are highly advantageous">
• Ability to work in a fast-paced environment and adapt to changing priorities">
• Flexibility to work various shifts, including weekends and holidays, as needed">

What We Offer:

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• A competitive salary and benefits package">
• The opportunity to work in a fast-paced and dynamic environment">
• Professional development and growth opportunities">
• A collaborative and supportive team environment">
• The chance to make a real impact on our business and contribute to its success">

About Us:

We are a leading hospitality company dedicated to delivering exceptional guest experiences. We offer a range of services, including accommodation, dining, and entertainment options. Our team is passionate about providing outstanding customer service and creating memorable experiences for our guests.

Contact Information:

Please note that we do not accept applications via email or phone. All applications must be submitted through our website. We thank all applicants for their interest; however, only those selected for an interview will be contacted.