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Senior Support Professional

7 days ago

Jeddah, Makkah Province, Saudi Arabia Medtronic Full time
About the Job

We're seeking a skilled Global Service Engineer to join our team at Medtronic. In this role, you will have the opportunity to engage in cutting-edge medical technology and robotics, providing expert repair services and innovative solutions.

This autonomous role requires strong analytical and problem-solving skills, as well as effective communication and teamwork abilities. You will work closely with internal and external customers to understand their needs and provide exceptional service.

Responsibilities
  • Analyze log files and create reports and statistics.
  • Conduct repair services both internally and externally.
  • Provide on-site support for customers, sales teams, field service, and tech service members, as well as healthcare professionals, by addressing product-related questions and issues.
  • Provide technical data for service staff to facilitate troubleshooting and on-site repairs.
  • Act as a liaison between sales teams and customers for technical concerns.
  • Participate in operations in clinics to analyze process flow and report potential improvements to the project team.
  • Deliver technical presentations at sales meetings and customer locations.

Required Knowledge and Experience:

  • Mechanical and electrical engineering knowledge is required.
  • Knowledge of data analysis and statistics is required.
  • Advanced knowledge in medical technology and robotics, acquired through higher education combined with experience.
  • Practical project management skills are advantageous.