Customer Service Representative

2 weeks ago


Riyad Al Khabra, Saudi Arabia Tabby Full time
Customer Service Representative - Saudi National

Application Deadline: 31 March 2025
Department: Customer Support Ops
Employment Type: Full Time
Location: KSA
Compensation: ر.س6,000 - ر.س7,500 / month

Description
Join us in redefining customer experience at Tabby As a Customer Experience Representative, you'll be at the forefront of delivering seamless, engaging, and solution-driven interactions. This is more than just a support role - it's an opportunity to shape customer satisfaction, test cutting-edge AI tools, and contribute to the future of fintech services.

Key Responsibilities

  • Engage with customers via chat and phone, providing prompt and effective solutions.
  • Leverage and test AI-driven digital tools, offering valuable feedback to enhance automation and efficiency.
  • Champion customer service excellence, ensuring policies and procedures align with company objectives.
  • Analyze customer queries, identifying patterns and opportunities for service optimization.
  • Collaborate cross-functionally, working with different teams to uphold top-tier customer satisfaction and drive global CSAT leadership.

Skills, Qualifications & Requirements

  • Bilingual fluency in English (B2 level) and Arabic (C1 level) (spoken and written).
  • Postgraduate degree in math, business, marketing, or finance (preferred).
  • Strong analytical and problem-solving skills, with the ability to think critically.
  • Exceptional communication and interpersonal skills, with a high level of self-awareness.
  • Ability to multitask and thrive in fast-paced environments, meeting deadlines efficiently.
  • Team player mindset, with the ability to build and maintain strong relationships across teams.
  • Resilience under pressure, with a proactive approach to challenges.

Why Join Tabby?

  • Be part of an industry-leading fintech company redefining customer experience.
  • Work with AI-powered tools and cutting-edge technologies, helping shape the future of customer support.
  • Grow your career in a dynamic, fast-paced environment, where innovation is at the core of everything we do.
  • Make an impact by ensuring every customer interaction is memorable, efficient, and solution-focused.

If you're ready to set new benchmarks in customer experience, we want you on our team

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