Financial Specialist

2 days ago


Jeddah, Makkah Province, Saudi Arabia KONE Full time
Job Description

We are seeking a highly skilled Financial Specialist to join our Finance team in Jeddah, Saudi Arabia.

This role is responsible for managing customer accounts receivables, coordinating BPO and retained organization for credit management, collection, and dispute management processes.

  • Routinely contacting customers on open account balances to obtain prompt payment, improve cash flow, and ensure customer satisfaction.

  • Resolving and supporting FL solving complicated collection cases.

  • Performing dispute root cause analysis and corrective actions from an end-to-end perspective.

  • Depending on local requirements, the first collection contact may be carried out physically.

  • Transactional tasks for accounts retained in FL responsibility.

  • Dispute management routing for agreed retained accounts.

  • Recording invoice disputes into collection and dispute management solution as they arise.

  • Initiating and following the dispute management workflow by dispatching recorded disputes to relevant business responsible people in the organization for resolution.

  • Applying Collection strategy for agreed retained accounts.

  • Conducting collection calls towards customers in a structured way.

  • Requesting promises to pay from customers as part of collection contacts and recording given promises.

  • Coordinating with CS&A and inbound teams for his/her portfolio of customers to ensure that all queries and disputes are appropriately handled and resolved to facilitate collections activities.



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