Director of Customer Engagement

24 hours ago


Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Systems, Inc. Full time

About the Job

Cisco Systems, Inc. is reshaping its CX Operating Model to deliver exceptional customer experiences and drive business growth.

We're seeking an experienced CX leader to join our team as Director, Customer Experience.

In this critical role, you will lead a team of CX Principals/Managers, Customer Success Managers, and Customer Program Managers, working closely with cross-functional teams to deliver expected outcomes from the Cisco Portfolio.

Your key responsibilities will include:

  • Driving Adoption and Growth: Develop and execute strategies to increase adoption of Cisco services and solutions among existing and new customers.
  • Owning Revenue and P&L: Lead your customer segment team to achieve revenue targets and maintain profitability.
  • Ensuring Delivery of Outcomes: Collaborate with cross-functional teams to deliver expected outcomes from the Cisco Portfolio.
  • Supporting CX Teams: Engage with executives and technical partners to ensure alignment and effective delivery of CX initiatives.
  • Ensuring Software and Service Adoption: Foster strong relationships with customers to promote software and service adoption, value realization, and successful renewals.

Requirements

  • Leadership Experience: Proven leadership experience with a track record of driving adoption and service delivery within customer accounts.
  • Technical Understanding: Must have a broad technical understanding of Cisco's core architectures.
  • Strategic Problem-Solving: Ability to develop and implement strategic plans to drive business growth and customer satisfaction.
  • Strong Communication Skills: Excellent communication and relationship-building skills.


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