Senior Customer Care Professional
5 days ago
Johnson & Johnson is a global healthcare leader dedicated to improving the lives of people around the world. Our commitment to innovation and customer satisfaction has made us a trusted partner in the healthcare industry.
Job SummaryWe are seeking an experienced Customer Service Team Lead to join our team in Riyadh, Saudi Arabia. This role will be responsible for creating a world-class customer experience by emphasizing excellence in customer service procedures and promoting cooperation, collaboration, and a culture of mutual trust.
Key ResponsibilitiesYou will be responsible for:
- Leading a team of customer service professionals to deliver exceptional customer experiences.
- Developing and implementing customer-focused strategies to drive business growth and improve customer satisfaction.
- Fostering a culture of continuous improvement and innovation within the team.
To be successful in this role, you will need:
- A relevant Bachelor's degree or equivalent combination of education and experience.
- At least 4 years' experience in management roles, with a solid understanding of order-to-invoice knowledge.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
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