Enterprise Customer Advocate
1 day ago
About the Role:
CARE is seeking an experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for establishing and maintaining strong relationships with our customers.
Key Responsibilities:
- Establish relationships with customers through regular meetings to understand their environment and provide exceptional support.
- Partner with sales, product management, engineering, professional services, and customer support teams to streamline communications and deliver outstanding customer satisfaction.
- Manage customer interactions and act as a sales guide for customer-facing employees.
- Foster customer retention by ensuring a smooth customer journey.
- Train employees on how to provide excellent customer assistance.
- Collect and analyze data to improve customer service quality.
Requirements:
- A minimum of 5 years' experience working in customer success roles within enterprise technology companies, preferably in security technologies.
- A fundamental understanding of networking and network/cyber security is highly beneficial.
- Demonstrate technical knowledge specific to information security software, with pre-sale experience being a plus.
- An understanding of customer success and all aspects of the customer lifecycle is essential.
- Outstanding negotiation skills with the ability to make trade-off decisions and counter objections are required.
- The ability to remain calm in stressful customer situations and apply good decision-making to achieve a positive outcome is crucial.
- A strong and wide knowledge of CSM and software solutions is necessary.
About CARE:
CARE is a dynamic company that values customer satisfaction and employee growth.
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