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Housekeeping Operations Manager

2 months ago

Medina, Al Madīnah al Munawwarah, Saudi Arabia Rotana Hotel Management Corporation Full time

Job Title: Head Housekeeping Attendant

Job Summary:

Job Overview:

The Head Housekeeping Attendant is a key member of the hotel's management team, responsible for overseeing the housekeeping operations and ensuring a high standard of cleanliness and maintenance within the hotel. This role requires strong leadership and communication skills, as well as the ability to multitask and prioritize tasks effectively.

Key Responsibilities:

  1. Supervise and Coordinate Housekeeping Staff: Supervise and coordinate the work of housekeeping staff, including assigning duties, training new employees, and conducting performance evaluations.
  2. Inspect and Maintain Cleanliness Standards: Inspect rooms, public areas, and facilities to ensure cleanliness standards are met and maintained.
  3. Manage Inventory and Supplies: Manage inventory and order supplies needed for housekeeping operations.
  4. Develop and Implement Housekeeping Procedures: Develop and implement housekeeping procedures and policies to ensure efficient and effective operations.
  5. Handle Guest Requests and Complaints: Handle guest requests and complaints related to housekeeping services promptly and professionally.
  6. Maintain a Safe and Secure Environment: Maintain a safe and secure environment for guests and staff by following safety and security procedures.

Candidate Requirements:

  1. Proven Experience: Proven experience in a housekeeping role, with at least 2 years in a supervisory or management position.
  2. Excellent Knowledge: Excellent knowledge of housekeeping procedures and practices.
  3. Strong Leadership and Communication Skills: Strong leadership and communication skills.
  4. Ability to Multitask: Ability to multitask and prioritize tasks effectively.
  5. Attention to Detail: Attention to detail and a strong eye for cleanliness and maintenance.
  6. Customer Service Orientation: Customer service-oriented with a positive attitude.

Skills and Qualifications:

  1. Leadership and Supervisory Skills: Leadership and supervisory skills.
  2. Strong Communication and Interpersonal Abilities: Strong communication and interpersonal abilities.
  3. Attention to Detail: Attention to detail.
  4. Time Management and Organizational Skills: Time management and organizational skills.
  5. Knowledge of Cleaning and Sanitation Procedures: Knowledge of cleaning and sanitation procedures.
  6. Problem-Solving Skills: Problem-solving skills.
  7. Ability to Train and Mentor Staff: Ability to train and mentor staff.
  8. Customer Service Orientation: Customer service orientation.
  9. Physical Stamina and Endurance: Physical stamina and endurance.

Job Location: Medina, Saudi Arabia

Department: Housekeeping

Employment Type: Mid-Career