Support Services Representative
2 days ago
Job Summary
CARE is hiring a Customer Service Representative to handle customer inquiries, resolve issues, and provide assistance to ensure customer satisfaction.
Main Duties:
- Handle customer calls, emails, and chats, responding promptly and professionally to their queries.
- Resolve customer complaints and issues in a timely and effective manner, ensuring their satisfaction and loyalty.
- Process sales orders, maintain client records, and provide accurate information to customers.
- Collaborate with the sales and operations teams to ensure smooth order fulfillment and timely delivery.
Essential Skills:
- Proven experience in customer-facing roles, preferably in a B2B setting.
- Excellent communication and interpersonal skills, enabling effective interaction with clients and colleagues.
- Ability to work under pressure, meeting deadlines and adapting to changing priorities.
- Knowledge of CRM systems, ERP software, or similar tools to manage customer interactions and order processing.
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