Support Services Representative

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full time

Job Summary

CARE is hiring a Customer Service Representative to handle customer inquiries, resolve issues, and provide assistance to ensure customer satisfaction.

Main Duties:

  • Handle customer calls, emails, and chats, responding promptly and professionally to their queries.
  • Resolve customer complaints and issues in a timely and effective manner, ensuring their satisfaction and loyalty.
  • Process sales orders, maintain client records, and provide accurate information to customers.
  • Collaborate with the sales and operations teams to ensure smooth order fulfillment and timely delivery.

Essential Skills:

  • Proven experience in customer-facing roles, preferably in a B2B setting.
  • Excellent communication and interpersonal skills, enabling effective interaction with clients and colleagues.
  • Ability to work under pressure, meeting deadlines and adapting to changing priorities.
  • Knowledge of CRM systems, ERP software, or similar tools to manage customer interactions and order processing.


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