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Fintech Operations Specialist

7 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Alaan Full time
Job Description

We are seeking a highly skilled Product Operations Specialist to join our team at Alaan. As a key member of our operations team, you will be responsible for helping everyday users get the most out of our products by providing exceptional support and deep technical knowledge.

You will be the first point of contact for customers, building relationships and understanding their needs to propose solutions that meet their unique business requirements. You will also proactively follow up on issues raised by customers and thoroughly understand product and expense processes on the customer side to make improvement suggestions.

This is a fantastic opportunity to work in a fast-paced fintech environment, collaborating with cross-functional teams to improve the product experience for customers.

Key Responsibilities
  • Build relationships with customers through excellent communication and problem-solving skills
  • Understand customer needs and propose tailored solutions
  • Follow up on customer issues and provide timely resolutions
  • Collaborate with internal teams to improve the product and customer experience