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Senior Operations Manager

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia Careem Full time

Job Summary

We are seeking a highly skilled Senior Operations Manager to join our team at Careem. As a key member of our operations team, you will be responsible for managing and monitoring monthly acquisition spending, aiming to maximize Captain activations.

Key Responsibilities

  • Collaborate closely with budget owners to optimize the use of acquisition budgets by targeting compliant leads, ensuring that the overall Captain Acquisition Cost (CAC) remains within set targets.
  • Implement creative solutions to enhance the conversion rate of Captains from signup to activation in the acquisition funnel.
  • Identify and onboard additional ambassadors in key cities across the region to extend reach to potential leads.
  • Work in tandem with ambassadors to collect and internally share weekly insights on competitors' processes, referral payouts, campaigns, and compliance status.
  • Oversee the vendor model by managing long-term relationships, including contracts, payments, and addressing concerns, while ensuring efficient fleet utilization to support unit economics.
  • Facilitate the partnership with key stakeholders by creating and issuing earnings certificates for Captains through streamlined internal administrative procedures.
  • Act as a backup for regulatory compliance matters, representing the company in daily communications and managing the regulatory mailbox for inbound and outbound messages.

Requirements

  • Bachelor's degree in any field.
  • 3 years of experience in Operations, supply chain or logistics roles.
  • Strong Arabic and English communication skills.
  • Interpersonal and stakeholder management skills.
  • Excellent problem-solving skills and ability to work with cross-functional teams.

What We Offer

  • Opportunity to drive impact in the region while learning and growing.
  • Flexible work arrangements, including remote work options.
  • Access to healthcare benefits and fitness reimbursements.