ManageEngine Specialist

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Alnafitha IT Full time
Manage and operate ManageEngine solutions related to the following products:
  • SDP OpManager Desktop Central AD360 This is in line with vendor best practices to achieve the desired objectives.
  • Monitor and maintain ManageEngine covered products to ensure they are functioning at an appropriate level.
  • Manage product setup records and challenge them according to approved change procedures to meet business needs.
  • Updating the products according to the suppliers recommendations in a way that does not affect the workflow.
  • Applying office policies and procedures approved for covered products.
  • Continuous improvement and assistance in creating a Roadmap aligned with the vision of the office.
  • Building and managing the "knowledge base" in cooperation with the information technology team in the office.
  • Provide inhouse training to L1 resources (Help Desk/Service Desk) to obtain appropriate working knowledge on ManageEngine products mentioned.
  • Management of change operations in accordance with the procedures approved by the office.
  • Manage service requests or solve problems and involve those involved with raising requests to other levels if necessary.
  • Raising the efficiency of users and exchanging knowledge with them to reduce the rates of errors and avoid their recurrence.
  • Maintain the asset database and track changes.
  • Monitoring the performance of information systems and active directory services using the mentioned products and submitting periodic reports to the relevant parties.
  • Managing the updating of information technology devices in accordance with the offices policies.


Requirements
  • Bachelors degree in computer or equivalent.
  • 3 Years of experience managing ManageEngine solutions.
  • ITIL certification.
  • Communication problemsolving Team working skills.
  • Fluency in communication in Arabic and English.


Candidate Experience: To excel in this position, you will need to: Certification Requirements: Bachelor s degree in Computer Science or equivalent. Microsoft 365 Certified: Teams Administrator Associate Microsoft 365 Identity and Services Microsoft 365 Mobility and Security Microsoft 365 Messaging Microsoft 365 Certified: Enterprise Administrator Expert Technical Skills: Experience in same or similar technology: 5+ (Microsoft 365, Microsoft Active directory, Microsoft Exchange, SharePoint, Enterprise Mobility and Security, Windows Virtual Desktop) Experience being involved in different types of solution implementations Good technical background with the ability to discuss architecture, hardware and software. Experience across different industry sectors. Good Experience with System center configuration manager. IT networking skills and experience Excellent understanding of Microsoft Modern workplace and Microsoft Security. Personal Skills: High sense of responsibility and ownership, acting like owner in what you do. Exceptional communication and presentation skills Being able to work on their own or in a team Being able to work to tight deadlines Ability to maintain composure during stressful situation Handling many tasks & responsibilities Fluent in Arabic and English.

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