Current jobs related to Patient Relations Specialist - الظهران - Johns Hopkins Aramco Healthcare
-
General Surgeon
2 days ago
الظهران, Saudi Arabia Johns Hopkins Aramco Healthcare Full time**Basic Function**: Provide high standard, cost effective, attending and consulting General Surgical care to JHAH eligible recipients. Carry out duties within the area of expertise and competence approved by the hospital Credential & Privileging Authority. **Scope**: Attend service clinical and educational rounds including morning reports and sign out...
-
Wound Care Nurse 1
6 days ago
الظهران, Saudi Arabia Johns Hopkins Aramco Healthcare Full time**Job Title**: - WOUND CARE NURSE 1. **Job Family**: **Function**: - CNO **Job Code**: - 30009475 **Reports to Job**: - Team Lead or Nurse Unit Manager **Job Description Summary**: - The Wound Care Nurse 1 works across all JHAH Nursing organization including Dhahran, Al Hasa, Udhailiyah, Ras Tanura, and Abqaiq. Provides a wide range of direct...
-
Nurse Clinician
2 weeks ago
الظهران, Saudi Arabia Johns Hopkins Aramco Healthcare Full time**Job Code**: 30001715 **Basic Function**: Provides a wide range of quality professional nursing care to Cardiac Care patients. Functions using the Nursing Process with emphasis on direct patient care and related activities and referring to the Lippincott Manual and Mosby Competencies. **Scope**: Working within Johns Hopkins Aramco Healthcare Nursing &...
-
Nurse Clinician
2 weeks ago
الظهران, Saudi Arabia Johns Hopkins Aramco Healthcare Full time**Job Code**: 30001712 **Basic Function**: Provides a wide range of quality professional nursing care to Cancercare patients. Functions using the Nursing Process with emphasis on direct patient care and related activities and referring to the Lippincott Manual and Mosby Competencies **Scope**: Working within Johns Hopkins Aramco Healthcare Nursing &...
-
Nurse Clinician
2 weeks ago
الظهران, Saudi Arabia Johns Hopkins Aramco Healthcare Full time**Job Code**: 30001724 **Basic Function**: Provides a wide range of quality professional nursing care to Emergency Unit patients. Functions using the Nursing Process with emphasis on direct patient care and related activities and referring to the Lippincott Manual and Mosby Competencies. **Scope**: Working within Johns Hopkins Aramco Healthcare Nursing &...
-
Nurse Clinician
2 weeks ago
الظهران, Saudi Arabia Johns Hopkins Aramco Healthcare Full time**Job Code**: 30001718 **Basic Function**: Provides a wide range of quality professional nursing care to Critical Care patients. Functions using the Nursing Process with emphasis on direct patient care and related activities and referring to the Lippincott Manual and Mosby Competencies. **Scope**: Working within Johns Hopkins Aramco Healthcare Nursing &...
-
الظهران, Saudi Arabia Johns Hopkins Aramco Healthcare Full time**Job Code**: 30001733 **Basic Function**: Provides a wide range of quality professional nursing care to Labor & Delivery Care Unit & Obstetrics Clinic patients. Functions using the Nursing Process with emphasis on direct patient care and related activities and referring to the Lippincott Manual and Mosby Competencies. **Scope**: Working within Johns...
-
Consultant Periodontist
6 days ago
الظهران, Saudi Arabia Johns Hopkins Aramco Healthcare Full time**Basic Function**: The Periodontist will diagnose, treat and institute preventive measures directed towards control of periodontal disease. Monitor and direct patient's progress through all procedures of periodontal treatment and preventive measures. As a periodontal surgeon, the incumbent serves as liaison and consultant to Johns Hopkins Aramco Healthcare...
-
Medical Surgical Nurse 3
4 days ago
الظهران, Saudi Arabia Johns Hopkins Aramco Healthcare Full time**Job Title**: - MEDICAL SURGICAL NURSE 3. **Job Family**: **Function**: - CNO **Job Code**: - 30009514 **Reports to Job**: - Team Lead or Nurse Unit Manager **Job Description Summary**: - The Medical Surgical Nurse 3 provides advanced.level nursing care in the assigned nursing unit and is responsible for supporting operational processes. which...
-
Emergency Nurse 3
4 days ago
الظهران, Saudi Arabia Johns Hopkins Aramco Healthcare Full time**Job Title**: - EMERGENCY NURSE 3. **Job Family**: **Function**: - CNO **Job Code**: - 30009506 **Reports to Job**: - Team Lead or Nurse Unit Manager **Job Description Summary**: - The Emergency Nurse 3 provides advanced.level nursing care in the assigned nursing unit and is responsible for supporting operational processes. which includes but is...
Patient Relations Specialist
3 weeks ago
**Job Title**:
- PATIENT RELATIONS SPECIALIST.
**Job Family**:
**Function**:
- COO
**Job Code**:
- 30009154
**Reports to Job**:
- Director, Manager or Team Lead of Patient Relations
**Job Description Summary**:
- The Patient Relations Specialist at Johns Hopkins Aramco Healthcare (JHAH) provides advanced.level professional services to enhance patient satisfaction and uphold the organization’s image. Responsibilities include handling and following up on patient and staff complaints, suggestions, and surveys, as well as managing special projects. The role involves overseeing the implementation of advanced Patient Relations programs and improvement initiatives.
**Strategic Roles & Responsibilities %**:
- 30
**Strategic Roles & Responsibilities**:
- Collaborate with senior management to align Patient Relations strategies with organizational goals and work with directors of other departments such as administrators risk management and legal services to ensure safe and effective patient processes
- Create and update patient relations policies and procedures and assist the Director and Senior Director with statistical reports business plans and budgets
**Operational Roles & Responsibilities %**:
- 70
**Operational Roles & Responsibilities**:
- Handles complaints received from executive management senior medical advisor and Medical Services Management Department MSMD follows up and provides feedback to originators and senior management
- Utilizes academic expertise and knowledge to implement programs and serves on and leads committees and taskforce as appointed
- Works in collaboration with Directors of other departments to ensure adequate and safe patient process in place such as Administrators Risk Management and legal services
- Handle the investigation of Security code cases
**People Management Roles & Responsibilities %**:
**People Management Roles & Responsibilities**:
**Minimum Education Required**:
- Master’s degree in Health care administration or related field as required
**Professional Certifications Required**:
- Medical terminology training is required. PX certificate is required.
**Years of Experience**:
- Minimum 10 years’ experience in Patient experience, healthcare field or related field as required.
**Languages**:
- English:Fully Proficient ; Arabic:Fully Proficient
**Functional Competencies**:
- Due Diligence
- Audit Reporting
- Data Collection
**Core Competencies**:
- Excellence
- Integrity
- Accountability
- Cybersecurity
- Person-Centered Care
**Acknowledgement**:
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
**Unified SA Profession Code**:
**Supervises**:
**Direct Reports**:
