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Head of Operations

2 weeks ago

الرياض, Saudi Arabia SOUM Full time

**About Soum**

Soum is on a mission to revolutionize e-commerce in the MENA region and beyond by building the most convenient and trustworthy re-commerce marketplace in the region. We're reshaping how C2C marketplaces operate, making buying and selling second-hand products seamless and reliable. Since our launch in July 2021, Soum has become one of the fastest-growing startups in the region, achieving rapid expansion in both our team and product offerings. In recognition of our impact and growth, we were proudly named one of the **Top 10 LinkedIn Startups in Saudi Arabia for 2024.**

**Job Summary**:
**Key Responsibilities**:

- Oversee and manage all operational sub-functions, including:

- Dealership Managers - Ensuring smooth partnerships, onboarding, and compliance.
- Inspectors - Optimizing vehicle inspection processes for accuracy and efficiency.
- Logistics
- Order Management - Streamlining workflows to ensure fast and efficient processing.
- Customer Service & Telesales - Enhancing customer support and sales conversion.
- Develop and implement scalable operational strategies to drive efficiency and customer satisfaction.
- Monitor KPIs and performance metrics, identifying and addressing bottleneck.
- Collaborate cross-functionally with sales, product, and marketing teams to improve processes and the overall customer journey.
- Lead and mentor a high-performing team, fostering a results-driven culture.

**Requirements**:

- 5+ years of experience in operations, preferably in automotive, marketplace, or supply chain businesses with at least 2 years in a leadership role.
- Proven ability to manage large-scale operations with multiple sub-functions.
- Strong leadership and team management skills, with experience in scaling teams.
- Deep understanding of supply chain, logistics, and automotive sales operations.
- Data-driven approach with a track record of optimizing workflows and driving efficiency.
- Excellent problem-solving skills and the ability to work cross-functionally.

**Why Join Soum?**
- Lead and shape the operations of the fastest-growing re-commerce platform in the region.
- Work in a high-impact role with autonomy to drive innovation and efficiency.
- Be part of a dynamic and fast-paced team transforming the automotive market.