Sme Recovery Unit

1 week ago

Hofuf, Saudi Arabia Bupa Arabia Full time

Build, maintain and enhance relationship with clients to develop long term satifaction.
- Build, maintain and enhance relationship with clients to develop long term satifaction.
- Perform and report periodic phone calls/visits for the whole book and report/do needed actions.
- Handle customer needs with reliability and be responsive in providing prompt service. Perform client calls and visits.
- Use proactive communication and effectively seek a resolution for a bad experience.
- Renew with the proposed prices (increase) to ensure we have a positive contribution
- Propose (different possible solutions) (product change) that can offer price relief to clients and impove value proposition
- Analyze and understand commercial and technical results to negotiate with clients price increase
- Manage the entire sales process in line with the sales strategy and in strict adherence to the defined stages of the sales pipeline.
- Ensure full compliance with all internal processes including accurate and timely maintenance of CRM records (SAGE)
- Liaise with other internal departments as required to ensure smooth running of all interactions that the customer has
- Provide accurate reports and forecasts on activity and sales performance as and when required by management
- Maintain customer interaction and other applicable sources like SAMA (Saudi Arabian Monetary Agency) and CCHI (Corporate Council for health insurance)
- Go online regularly to SAMA and CCHI and stay up to date about market updates
- Look at competitors websites to compare against ours and identify gaps
- Follow SAMA and CCHI rules and regulation
- Build effective relationships both within and outside the department; conducting regular client visits.
- Seek input from and maintain effective ongoing communication with others
- Manage conflict to ensure least disruption to organization
- Comply 100% with the rules and regulation of SAMA and CCHI
- Update clients with all changes in the PMI (Private Medical Industry) industry rules, regulations and product
- Comply with company internal rules and regulation
- Prepare client agreements and KYC (Know your customer) and make sure they are signed and stamped from client and properly handed over to sales operation team for archiving and auditing

**Skills**:

- Good written and spoken English & Arabic
- Ability to work under pressure

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