Onboarding Officer

Company Description
**Who we are?**

Become a Zider member and join this amazing company that is on top of the e-commerce game Join a company that is not only growing but having fun while doing it. We are a human centric organization with huge growth plans and with a purpose to help more and more people with little or no digital experience to start their online business (e-commerce), move their offline to online or grow their offline businesses even more by having an online presence.

**Where are we coming from and where are we going?**

Zid has had a tremendous grow over the last 5 years. From 5 people to 300+ people at present and counting. Our revenues have been increasing more than 3 times year on year and we have had a great success. We know that huge growth brings a few complications and challenges to our technology and we, in engineering, are aware of them and we are looking to solve those. We are an e-commerce SaSS platform, a fintech startup, a logistics and shipping consolidator and we understand and believe that technology and business go hand-in-hand.

**About Mazeed**:
Mazeed is a Marketplace solution provided by zid to showcase Zid Merchants stores/products in order to enable them to reach their audience by designing a unique marketplace that will offer a Joyful shopping experience to the end consumer in order to encourage them to shop, search and buy from zid merchants..

**Mazeed can be treated as a marketplace with 2 main products**:
1- Mazeed APP/Web ( B2B2C )

2- Merchant portal.

**Mazeed App/web** is a product in which end customers can search and browse available products,collections and categories. Also can subscribe, add feedback, and manage profiles.

**Merchant Portal** is a product that helps merchants to enroll,manage and control their products appearance at Mazeed app and to follow all the analysis that is coming from the app traffic.

**Job Description**:
**Job description**

The On-boarding Agent sets up new ZidPay merchants for immediate success by facilitating the implementation process for new accounts opening and validation throughout assisting the merchants in finalizing all requirements and documents to have their accounts verified with the service provider. The On-boarding agent also educates ZidPay new merchants in the on-barding phase about ZidPay overall functionalities, flow and journey to ensure smooth adoption of ZidPay and services.

**Key Responsibilities**
- Build ZidPay onboarding workflow, process and journeys
- Provide the merchant with detailed Zidpay account verification, commercials and functionalities walkthroughs and assist new merchants with implementation
- Communicate with merchants and service provider to assure accuracy of KYC contracts and settlements leading to ZidPay account verification
- Collaborate with the Zid operations team and assure satisfaction
- Develop a deep understanding of customers' business and operational objectives
- Establish strong relationships with new merchants stakeholders and deepen relationships with existing merchants in the pilot phase to ensure proper use of ZidPay services
- Leverage feedback for continuous improvement to the onboarding process and compile reports on overall merchants’ on-boarding satisfaction to ensure proper on-boarding is being delivered.
- Contribute ideas and initiate tactical improvements to the overall onboarding process with ZidPay manager.
- Escalate and report issues to ZidPay manager

**Qualifications**:

- Acknowledgement of e-commerce and online payments
- Industry experience in on-boarding new merchants [in FinTech preferable]
- Has good communication skills in both calls and typing
- Has strong English and Arabic language
- Has problem solving and resolving conflict skills
- Has documentation and multi-tasking skills
- Has listening and analyzing information skills
- Follow and rely on instructions and pre-established guidelines