Operations Onboarding

1 week ago

Riyadh, Saudi Arabia Zid Full time

معلومات عن الشركة
**Who we are?**

Become a Zider member and join this amazing company that is on top of the e-commerce game Join a company that is not only growing but having fun while doing it. We are a human centric organization with huge growth plans and with a purpose to help more and more people with little or no digital experience to start their online business (e-commerce), move their offline to online, or grow their offline businesses even more by having an online presence.

**Where are we coming from and where are we going?**

Zid has had a tremendous grow over the last 5 years. From 5 people to 300+ people at present and counting. Our revenues have been increasing more than 3 times year on year and we have had a great success. We know that huge growth brings a few complications and challenges to our technology and we, in engineering, are aware of them and we are looking to solve those. We are an e-commerce SaaS platform, a fintech startup, a logistics and shipping consolidator and we understand and believe that technology and business go hand-in-hand.

وصف الوظيفة

**Responsibilities**:

- Providing guidance and training to new merchants and educating them about Zid’s Platform.
- Manage the onboarding process from start of merchant’s joining until launching.
- Understand he needs of merchants, adapt the onboarding accordingly, and deal with their inquiries professionally.
- Dealing with internal systems for managing work, merchants'
- requests, tracking progress, and following tasks.
- Cooperating with the concerned departments for the success of onboarding.
- Ensure that merchants receive excellent service.
- Participation in the development of services and building policies and procedures.
- Preparing and generating the necessary reports for performance and future improvement.

المؤهلات

**Requirements**:

- Bachelor's degree in Computer Science Computer Engineering / Information Systems / E-Commerce / Business Administration or equivalent studies and experience.
- Fluency in Arabic and English.
- Knowledge of e-commerce and SaaS.
- A good researcher in the field.
- Computer and Internet skills.
- Excellent communication skills.
- Analysis and problem-solving skills.
- Ability to work independently and manage priorities.
- Ability to learn new skills.
- Desirable Experiences:

- Previous experience in a similar environment.
- Experience in e-commerce, SaaS, or onboarding services

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