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Key Account Manager

2 weeks ago

Riyadh, Saudi Arabia Zimmer Biomet Full time

**Requisition Number**: EMEA09882

**Employment Type**: Full-time

**Location**: Riyadh

**What Is It Like To Work at Zimmer Biomet**:
At **Zimmer Biomet**, we believe in **The Power of Us**, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.

**Zimmer Biomet Offers You An Exciting Position With Good Career Prospects in a Fast-growing International Business, And a Competitive Remuneration Package**
- Possibility to grow, develop, and be promoted within a Team
- Friendly, warm and creative atmosphere
- Healthy, inspiring, and international work environment
- Ongoing coaching and talent development
- Access to future career opportunities
- Hybrid work model
- Competitive reward packages
- Annual bonus
- Social and CSR events
- Wellbeing initiatives

**What You Can Expect**:
Strategic Account Manager is professional with in-depth knowledge of the healthcare value chain, as well as breadth of experience across multiple disciplines. They partner with hospital management teams and clinical teams to drive complex transformational change, implement innovative strategies, streamline patient-focused care pathways.

The position reports to the Country Manager

**How You Create Impact**:
Strategic Account Manager will connect with strategic accounts / clients, understand, and analyze their most pressing business problems to deliver high value services which improve their productivity, quality, and competitiveness. You will deliver well scoped operational excellence and pathway optimization projects at target strategic customers through engaging other regional enablers.

You will be responsible for maintaining and expands complaint, professional relationship with strategically important large customers. At assigned customers, Strategic Account Manager will be responsible for achieving incremental demand of sales quota and assigned strategic account objectives. The Strategic Account Manager represents the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met by the company.

You interface with hospital staff (clinical and non-clinical) C-suite and senior management and understand their most pressing problems. As such you are also working as a connection between other enablers consulting, business development colleagues and the clients you serve. Additionally, you will interact with multiple stakeholders within the organization, including Solutions team, market development teams, sales team, etc.

Main job duties / responsibilities are:

- Establishes Complaint, productive, professional relationships with key personnel in assigned customer accounts.
- Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts.
- Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
- Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel. Partner with key hospital stakeholders, influencing them by developing well-articulated situation analysis for change
- Develop actionable plans for immediate improvement and costs benefit solutions
- Map, understand and assess clinical pathways and patient journeys within a hospital or health system settings
- Understand and outline population health trends and impacts on the patient journey and outcomes
- Work with accounts to drive complex transformational change, implement innovative growth strategies, streamline patient-focused care pathways and optimize operations
- Drive data analytics around clinical, operational and financial outcomes

Key areas of expertise are:

- Project / program management skills in healthcare
- Relationship building / customer engagement skills
- Consultancy expertise in healthcare
- Change management skills
- Problem solving

Accountabilities and performance measures:

- Achieves assigned sales quota in designated strategic accounts.
- Meets assigned expectations for profitability.
- Achieves strategic customer objectives defined by company management.
- Maintains high customer satisfaction ratings that meet company standards.
- Completes required training and development objectives within the assigned time frame.

**What Will Make You Stand Out**:

- Demonstrable experience over 5-8 years including relevant experience in business development
- Healthcare Industry knowledge or experience
- Experience dealing with hospitals’ clinical leaders, staff, and C-suite/Sr. Management/stakeholders
- Experience with working and communicating in international environments, preferably in matrix organizations
- Demonstrated ability to operate from idea generation, strategy development through detailed implementation and results delivery
- Demonstrable program management skills: planning & coordi