Specialist Systems Engineer

**Our Culture**:
At STS we are proud of our culture and how it drives everything we do. We are looking for individuals who share our values and want to be part of a unique and engaging culture that revolves around collaboration and innovation. If you are looking for a role where you can drive engagement and excellence across teams through commitment and collaboration, and are someone who is customer-centric and appreciates an organization with uncompromised integrity that focuses on employee engagement then read on to learn more about how you can become part of the STS family.

**Code of Conduct**

At STS we strictly adhere to our code of conduct, which is there to serve as a moral compass, offering a framework for responsible behaviours and enabling ethical choices that cultivate positive relationships and a better future. It also outlines policies, standards, and procedures for our global operations, promoting integrity and ethical excellence across the countries we engage with.

**Duties and Responsibilities**:
**Project Planning and Designing**
- Create implementation plans, designs and generate detailed technical implementation report for each undertaken project.
- Generate design, implementation, disaster recovery, and other technical documents if required.
- Stay current on industry trends and new technologies and recommend future initiatives.

**Implementation**
- Complete configuration and upgrading based on design and specifications of client proposals.
- Provide project LLD design and project implementation plan

**Testing, Documentation and Reporting**
- Maintain and submit accurate implementation reports, test reports, and other documents as required per project basis
- Provide timely status reports to supervisors and project managers.

**Technical Assistance and Consultation**
- Troubleshoot and resolve issues when contacted by clients by providing both on-site and remote support.
- Follow-up on major accounts in terms of technical support and proactive support service.
- Provide hands on training to the customer “Knowledge Transfer”.
- Run Instructor led classroom training.
- Provide post-implementation consultation by analyzing operational needs and proposing technical solutions based on customer requirements

**Requirements**:

- Bachelor's degree in Telecommunication, Computer Engineering, Computer Science or any related IT field.
- +6 years of experience in any IT related field.
- Hands-on experience with implementing/upgrading/troubleshooting PSTN voice gateways (MGCP, SIP, SCCP, PRI, FXO and FXS).
- Hands-on experience with implementing/Supporting/troubleshooting Survivable Remote Site Telephony (SRST).
- Hands-on experience in ESXi, VMware, vCenter and vSphere Implementation and basic configuration.
- Hands-on experience in CIMC Configuration.
- Hands-on experience in analysis, designs, implementation and Troubleshooting for Cisco Unified Communication Manager, Cisco Unity connection and Cisco Contact Center Express.
- Experience with Cisco Unified Presence deployments and Cisco Jabber, Spark etc.
- Deep knowledge and experience with designing and implementing Dial Peers and Dial Plans
- Hands-on experience in installing/maintaining/migrating licenses
- Hands-on experience in configuring/maintaining/troubleshooting Collaboration Endpoints
- Good Call Control knowledge i.e. Dial Peers, Dial Plans, +E.164 Routing, Dialing Normalization, Classes of Service and Calling Search Spaces,
- Hands-on experience in Cisco WebEx Meetings Server (CWMS).
- Hands-on experience in Cisco Meeting Server (CMS). Hands-on experience in Cisco Collaboration Edge (Cisco Expressway-C and Expressway-E)
- Hands-on experience in installing certificates
- Provide project LLD design and project implementation plan.
- Hand-on Experience in Cisco Routing and Switching
- Hand-on Experience in Cisco Firewalls, Fortinet Firewalls, Cisco ISE
- Hand-on Experience with Load balancers ( F5 ASM, LTM,GTM)
- CCIE or CCNP Collaboration.

**Skills**:

- Very Good command in both English & Arabic languages (writing, reading & conversation)
- Very Good written and verbal communication skills
- Ability to learn new languages and technologies
- Attention to details