Boutique Manager
1 week ago
**موجز عن الوظيفة**:
تقديم نتائج ناجحة في مجال المبيعات والحرص على تحقيق أهداف المبيعات الشهرية من خلال التفوّق في عملية البيع وتوفير خدمة عملاء ممتازة تتخطّى كل توقّعاتهم.
**الواجبات والمسؤوليات**:
- فتح أبواب المتجر بسلاسة وبدون أي إعاقات، وتحمّل مسؤولية المفاتيح ورمز نظام الإنذار ونقاط البيع
- تحديد جدول أعمال الفريق كلّه
- تهيئة المتجر لاستقبال العملاء: تفقّد واجهة المتجر ومنصات العرض، والتأكّد من نظافة المتجر وترتيبه على مدار الساعة، والتحقّق من عدد الأغراض عند بداية كل مناوبة
- تسوية تقارير مبيعات الليلة السابقة وتحضير تقرير نقدي ورفعه إلى الإدارة
- تفقّد دفتر السجلات/التواصل للتحقّق من أي مسألة تحتاج المتابعة
- تقديم الطلبات الجديدة لملء النقص في المخزون وفي أدوات البيع
- الإشراف على المبيعات النقدية ومبيعات اليوم السابق/إدارة الأموال المخصصة للمصاريف الثانوية الشهرية في صالة العرض
- الرد على الرسائل الإلكترونية والاستفسارات على برنامج Outlook
- الترحيب بالعملاء عملاً بدليل اللغة المتّبع في مجموعة معوّض
- الإشراف على مستشار المبيعات الذي يهتم بالعملاء وتقديم الخدمة الممتازة لهم والمعلومات حول المنتجات
- الحرص على الأناقة الشخصية
- عرض المجوهرات بحسب معايير معوّض (ارتداء القفّازات البيضاء واستخدام الصينيات وعرض 4 قطع في آن واحد كحد أقصى... إلخ.)
- إدارة معدّل الحسومات
- اجتماع أسبوعي لمناقشة لائحة أهم المشاريع بهدف إبقاء الإدارة على اطلاع بالمسائل المتعلّقة بصالة العرض
- إدارة المفاوضات حول السعر وإجراؤها بطريقة محترفة، باتّباع سياسة الحسومات لدى معوَض Mouawad Discount Policy
- الارتقاء بالصفقة وبيع الملحقات متى سنحت الفرصة والترويج لفروع معوّض الأخرى
- إتمام الصفقة عبر تلقّي المبلغ والطلب من عضوين من الفريق التحقّق منه، وتوضيب القطعة في علبة خاصة من معوّض ولفّها إذا اقتضى ذلك، ووضع شهادة معوّض داخل العلبة إلى جانب شهادة المختبر عند توافرها، وتحضير الفاتورة على برنامج AX وملء استمارة إدارة علاقات العملاء، وتقديم الشكر للعميل للشراء من معوّض
- متابعة التصليحات المطلوبة من العملاء والتدقيق فيها
- صيانة غرفة الخزنة وواجهة صالة العرض وفقاً للمنهجيّة المؤلفة من خمس خطوات (5S)
- إدارة صيانة المتجر وتصليحه
- الرد على أي مشروع إداري عند تعيينه (حضور الفعاليات والمعارض)
- في نهاية اليوم، نزع المجوهرات من واجهة العرض ووضعها في الخزنة وإقفال الغرفة وإدخال رمز جهاز الإنذار وتشغيله وإغلاق صالة العرض
- عقد اجتماع أسبوعي للموظّفين لتدريبهم وتحفيزهم على تحقيق هدف المبيعات الشهري
- الإشراف على فريق المبيعات ومساعدته على فهم متطلّبات العميل بوضوح عبر طرح الأسئلة الواضحة والمعيّنة
- الحفاظ على علاقات ممتازة مع العملاء وتطويرها
- جمع المعلومات حول السوق والعملاء عبر التفاعل مع العملاء وتسجيل اهتمامتهم
- تسجيل بيانات المبيعات والطلبات
- إدارة الفريق عند وضع العلامات على القطع التي وصلت حديثاً إلى المتجر أو عند تغيير الاسعار
- دعم أعضاء الفريق في خلال عملية البيع (تقديم الصينيات أو برنامج Client Connection Manager أو الآلة الحاسبة أو أي أداة مبيع أخرى) والانتباه إلى القطعة موضوع البيع
- إجراء اجتماع للفريق وتشاطر أفضل الممارسات والتدقيق
- استخدام ن
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