Client Experience Manager
4 weeks ago
The Role
CHANEL continuously evolves in its search for perfection. In a demanding and constantly evolving context, as a true ambassador of the brand and guarantor of excellence in our CHANEL Fashion boutique, the Client Experience Manager will be responsible for ensuring the ultimate client experience throughout the client journey. The Client Experience Manager supports and organizes daily the boutique team and ensures CHANEL remains the ultimate reference in luxury by constantly initiating and driving projects in order to enhance our Client Experience. Enthusiastic, warm and attentive, he/she works closely with the Sales Manager team and thus promotes collaboration and the successful achievement of results. Key Responsibilities: Manage a Welcoming Team. - Ensures that the team understands and deploys the House’s strategy. - Coaches the team to achieve a high level of client experience. - Leads the team to foster collaboration and enthusiasm. - Builds and leads briefs with the team. - Federates and motivates the team towards the achievement of objectives via annual and follow-up interviews. - Defines priority actions for individual skills development and monitors them. - Establishes the schedule for his/her team in order to optimize welcoming according to traffic. Manage and Coordinate the Boutique Floor Operations. - Ensures that daily planning of advisors is efficiently planned and adhered to. - Guarantor of sufficient floor coverage according to the team of the day, taking into considerations all factors such as trainings, breaks, other tasks etc. - Provide daily operational support to the sales teams to develop the service while maintaining an environment of excellence. - Unites and ensures a smooth collaboration across roles. - Suggests pro-actively ideas on operational gains in customer journey flow to improve efficiency and service level. Welcoming and Client Experience Excellency. - Through your presence on the floor, being the guarantor and ambassador of the Ultimate House of Luxury. - Recognizes and welcomes loyal clients of the boutique. - Develops and unites all teams around the importance of Client Experience and Client loyalty. - Pro-actively suggests ideas on service excellence to make sure CHANEL remains the Ultimate house of luxury. - Is a key contributor to projects designed to enhance the CHANEL Client Journey and collaborates with Marketing and Learning to implement action plans. - Constructively and creatively solves client complaints. - Regularly provides feedback on competitor client services and reports to Boutique management. - Always embodies the environmental and societal values of the House and acts as an ambassador of the house. Drive the Business. - Support the sales teams on the floor in collaboration with the Sales Managers. - Ensure the implementation of and compliance with the Boutique procedures and the Boutique Charter. - Participates in the optimization of sales. - In collaboration with Boutique Manager he/she contributes to the development and implementation of the boutique overall strategy. - Uses CHANEL Brand Equity safeguarding as a filter in decision making. The Missions of the Client Experience Manager are as Follow: - Coordinator of boutique floor activities and team efficiency. - Driver and guarantor of client experience excellence. - Leader and effective decisionmaker, aligned with the image of the brand. - Ambassador and role model of the brand at all times.
**Requirements**:
**Your Profile**: - Warm and welcoming personality. - Eye for detail and good memory. - Natural leadership skills. - Ability to adapt to a constantly changing environment. - Solution oriented. - Ability to unite and with excellent interpersonal skills. - Guarantor of exemplarity. - Fashion sensibility and attentive to trends and culture. - Intercultural openness and ability to establish trust. - Emotional and situational intelligence. - Reliable, with integrity. - Ability to handle high traffic situations and stress with grace and flexibility. - English is a must, Arabic and French would be an advantage. - Position based in Riyadh, Saudi Arabia.
About the company
Since 1983, Etoile Group has established at the forefront of the luxury fashion retail industry in the Middle East. It has the ultimate market know-how and regional experience and uses them to continually develop its brands. Its expertise of the industry stretches from launching to establishing brands through innovative multi-brand stores and iconic flagship franchises. The Group has the credentials to back its claims; the fact that all the most respected international fashion brands have chosen Etoile is testament to its leading position.
-
Client Manager
3 weeks ago
الرياض, Saudi Arabia NTT DATA Full time**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...
-
Client Relations Manager
3 weeks ago
الرياض, Saudi Arabia Move One Full timeJob Description **Job Purpose**: The Client Relations Manager will play a key role in identifying and securing new business opportunities for our relocation and moving services. The position focuses on building and maintaining long-term relationships with corporate clients, ensuring Move One is included on their approved vendor lists, and managing ongoing...
-
Manager, Client Management
2 weeks ago
الرياض, Saudi Arabia Standard Chartered Full time**Job Summary**- About our Client Management Team - If you’re motivated by providing outstanding service to clients, then our Client Management team could be the perfect fit for you. We ensure seamless delivery for all our clients across different processes and services. You’ll learn about the whole client lifecycle and be given the opportunity to build...
-
Analyst, Client Management
3 weeks ago
الرياض, Saudi Arabia Standard Chartered Full time**Job Summary** - The role is responsible for: - Performing making activities across the Client Management processes and ensuring that client onboarding activities such as timely completion of Client Due Diligence (CDD), Credit documentation, are performed on a timely basis and first time right - Delivering excellent service against agreed service standards,...
-
Client Relations Manager
3 weeks ago
الرياض, Saudi Arabia Sustainable Property Full time**Position Overview**: We are seeking a dedicated and organized Client Relations Manager (CRM) to oversee client interactions and lease management for our property management services. The CRM will manage leasing processes, client communications, document handling, and client issue resolutions, ensuring high standards of service and smooth operational...
-
Client Executive
3 weeks ago
الرياض, Saudi Arabia Marsh & McLennan Companies, Inc. Full timeClient Executive **Company**: Marsh **Description**: **Client Executive** **What can you expect?** As a Client Executive, you will serve as the first point of contact for day-to-day communication with numerous and complex accounts, up on correspondences, and manage/maintain communications. - Develop and communicate an understanding of client businesses...
-
Institutional Client Account Manager
4 weeks ago
الرياض, Saudi Arabia Franklin Templeton Full timeAt Franklin Templeton, we're advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring...
-
Institutional Client Account Manager
4 weeks ago
الرياض, Saudi Arabia Franklin Templeton Investments Full timeAt Franklin Templeton, we’re advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe...
-
Account Manager
4 weeks ago
الرياض, Saudi Arabia Bytes Future Full timeBytes Future, one of the leading Digital Marketing and Advertising Agency in GCC is recruiting for Male / Female Account Manager - Client Services for its Riyadh office. **Key Responsibilities** **Client Relationship Management**: - Develop and maintain strong, long-term relationships with clients. - Serve as the primary point of contact for all client...
-
Client Lead
3 weeks ago
الرياض, Saudi Arabia Assembly Full timeAssembly is made of the ingredients of the modern agency, bringing together data, talent, and technology to deliver a connected set of solutions for media + more to the best brands on the planet. We’re home to more than 1,800 of the industry’s top talent across 25+ offices, who bring unmatched global omnichannel media expertise + data, technology, and...
-
Client Relationship Management
2 weeks ago
الرياض, Saudi Arabia Marsh & McLennan Companies, Inc. Full timeClient Relationship Management - Construction **Company**: Marsh **Description**: Saudi Arabia Construction Practice Location: Riyadh, Saudi Arabia Responsibilities of Regional Construction Practice - Assistant Vice President The role is join the Marsh Construction team located in Riyadh, situated in Saudi Arabia with a fantastic opportunity to grow...
-
Account Manager, Client Services
1 week ago
الرياض, Saudi Arabia Influencer Full time**Who are we?** We are the originators of influencer marketing. Influencer is an agency built at the intersection of creativity, data, and technology with a unique ‘people power & platform power’ approach. From big brand launches to shifting perceptions and from riding fast trends to driving footfall, Influencer builds ideas with impact to deliver...
-
Client Relationship Management
4 weeks ago
الرياض, Saudi Arabia Mercer Full timeSaudi Arabia Construction Practice Location: Riyadh, Saudi Arabia Responsibilities of Regional Construction Practice - Assistant Vice President The role is join the Marsh Construction team located in Riyadh, situated in Saudi Arabia with a fantastic opportunity to grow with the business and build on specialist knowledge. The Construction team currently...
-
Managed Services Client Delivery Specialist
3 weeks ago
الرياض, Saudi Arabia NTT DATA Full time**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** This...
-
Associate, Client Management, Saudi
3 weeks ago
الرياض, Saudi Arabia Standard Chartered Full time**Job Summary** - The role is responsible for: - Performing making activities across the Client Management processes and ensuring that client onboarding activities such as timely completion of Client Due Diligence (CDD), Credit documentation, are performed on a timely basis and first time right - Delivering excellent service against agreed service standards,...
-
Client Solutions Manager
3 weeks ago
الرياض, Saudi Arabia Aleph Holding Full time**Are you ready to join our digital revolution journey?** **Aleph** represents the world’s leading platforms in 115+ markets, across new and existing geographies, enabling platforms like X, Amazon, Spotify, and nearly 35 others to expand into new markets, and empowering advertisers to take full advantage of the platforms’ advertising capabilities....
-
Customer Experience Manager
3 weeks ago
الرياض, Saudi Arabia Serco Plc Full timeMake a difference every day We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public...
-
Senior Sales
7 days ago
الرياض, Saudi Arabia Adam Recruitment Full timeJob title**:Senior Sales & Client Relation Manager** Location**:Riyadh** Nationality**:Saudi** A leading _**wealth management company**_, is seeking a highly motivated **Senior Sales and client relation Manager** to join their team. This role is ideal for seasoned sales professionals with extensive experience in **wealth management** and a proven track...
-
Client Director
4 weeks ago
الرياض, Saudi Arabia Emperor Full time**About Emperor**: Emperor’s Saudi and Dubai offices are achieving exciting growth across the Middle East. Our team has grown in a short space of time. With the addition of some substantial new accounts, and the opportunity to develop existing clients there is a requirement for more senior representation in Saudi to ensure that our existing clients,...
-
Commercial- Client Partner
1 week ago
الرياض, Saudi Arabia Endava Full time**Company Description** Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent...