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Service Engineer

2 weeks ago

الرياض, Saudi Arabia Zahrawi Medical Full time

**About Zahrawi Group**:
Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries.

**job Brief**: The Service Engineer is accountable for providing customer service and technical support by delivering the highest level of end user service performance from Installation and in any critical 24x7 environment.**ACCOUNTABILITIES**

**Policies & Procedures**:

- Adhere to all Zahrawi Policies & Procedures as applicable.

**Preventive Maintenance**:

- Regular and timely plan preventive maintenance to meet Health Authority/Quality Control policies and regulations.
- Ensure that all preventive maintenance is done for all machines.

**Machine Installation**:

- Installation of all the products trained on.
- Arrange pre-installation requirements for free commitment or local supply of Instrument ordered.
- Ensure that the machines are installed properly to avoid any issues with the customer.

**Machine Breakdowns**:

- Regular and timely corrective actions for breakdown calls
- Arrange deliveries of spare parts received in stimulating time.

**Sales**:

- Sell and promote the service contract for the different product handled.
- Develop a good customer relationship.
- Achieve the target revenue for the whole year.

**Application**:
**Trainings**:

- Attend the training when scheduled / required.

**Administrative**:

- Timely filling of the weekly report
- To support service coordinator in the preparation of the Health Authority/Quality Control documents for new installations
- To update the database of instruments with the service coordinator
- Coordinate with Sales team regarding the technical information and pre installation site visit.
- Any appropriate sales lead / info to be shared with Sales team.

**Reports**:

- Weekly Reporting to Line Manager.

**REQUIREMENTS**
- **Education**: Bachelor’s degree in Biomedical/ Electrical/ Mechanical Engineering
- **Experience**: Fresh Graduates / 1-2 years of experience as applicable
- **Job Specific Skills**: Effective Communication skills & Good English - Time management skills - Problem Solving Skills - Excellent computer skills in Ms. Office - Ability to work under pressure.

Location: KSA - Riyadh

**Job Type**: FULLTIME

Job Posting Date: 28-08-2024

Division/Department: Service