Tamayyaz- Reservation Agent

**Company Description** “Tamayyaz" is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.” “A passion for perfection” **Join** us at Accor,**where** life pulses**with** passion** As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. **Hospitality**is** a**work** of**heart**,** **Join** us and**become** a**Heartist**®.** **Job Description** Customer Satisfaction and Business Development** - Ensures Customer Satisfaction through the right process of welcome, confirmation and implementation of the bookings with the Rooms division and the other departments involved. - Respects the objectives of the rates and inventory through the consultation of the system and verification with the reservations supervisor or Reservations Manager for sensitive requests - Ensures that the rate and the product information are well communicated to the guest - Ensures on-time quotations. - Converts offers into confirmed and guaranteed bookings - Implements the follow up process of the department and efficiently traces the offers in due time. - Upsells and confirms the upselling’s - Participates to some sales activities targeting Key Clients - Respects the Sales information and segmentation of the clients and take a particular care to the Key and TOP Accounts and ensure the permanent development of new accounts through the quality of service provided in reservations and the documentation of potential or existing problems in a minimum period of time. - Detects Business Opportunities and communicates them to the reservation manager - Communicates any problem, issue or risk for an account with the DOSM and the Account Handler. **Computerized reservation system Management** - Provides timely reservation information for use by the front office and hotel officials. - Updates the database. - Supports the Reservations Manager in the System Checks and inputs. - Supports the Reservations Manager in all missions as requested. **Qualifications** Customer Satisfaction and Business Development** - Ensures Customer Satisfaction through the right process of welcome, confirmation and implementation of the bookings with the Rooms division and the other departments involved. - Respects the objectives of the rates and inventory through the consultation of the system and verification with the reservations supervisor or Reservations Manager for sensitive requests - Ensures that the rate and the product information are well communicated to the guest - Ensures on-time quotations. - Converts offers into confirmed and guaranteed bookings - Implements the follow up process of the department and efficiently traces the offers in due time. - Upsells and confirms the upselling’s - Participates to some sales activities targeting Key Clients - Respects the Sales information and segmentation of the clients and take a particular care to the Key and TOP Accounts and ensure the permanent development of new accounts through the quality of service provided in reservations and the documentation of potential or existing problems in a minimum period of time. - Detects Business Opportunities and communicates them to the reservation manager - Communicates any problem, issue or risk for an account with the DOSM and the Account Handler. **Computerized reservation system Management** - Provides timely reservation information for use by the front office and hotel officials. - Updates the database. - Supports the Reservations Manager in the System Checks and inputs. - Supports the Reservations Manager in all missions as requested. **Team** - Participates actively to trainings. - Participates to the positive ambiance in the department - Respects the rules and regulations of the departments - Respect and exceed the quotas set by the Management - Ensure