Specialist/engineer Service Operations(Aviaiation

2 weeks ago


جدة, Saudi Arabia SITA Switzerland Sarl Full time

Overview:
**WELCOME TO SITA**:
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

**PURPOSE**:
To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customersn,perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class support activities. Manage and assist the Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures.

**KEY RESPONSIBILITIES**:
Experienced **Business Information Security Officer **to enforce policies and procedures as per NCA and SITA guidelines in the operational contracts to protect Customer's and SITA organization's computing infrastructure from all forms of security breaches. Responsible for identifying vulnerabilities and working with SITA different departments to resolve them, ensuring that our network and data remain secure and compliant with policies.

**What You Will Do**
- This is a customer facing role - Excellent oral, written and presentation skills Required.
- Adept at understanding the overall security/threat landscape and proposing solutions to mitigate risks from this environment.
- Must have excellent understanding of tools and processes used for strengthening information security posture (Infrastructure Security devices - IDS/IPS, FW, VPN etc; Vulnerability Scanning tools, host-based security systems, ISO 27001 controls etc.)
- Implements security improvements by assessing current situation; evaluating trends; anticipating requirements.
- Determines security violations and inefficiencies by conducting periodic audits.
- Drives customer satisfaction by representing SITA to customer stakeholders, reviewing and analyzing customer feedback, and leveraging trusted relationships with senior internal resources to act as the voice of the customer and ensure resolution of challenged deliveries related to Security domain.
- Adhere to Information Security compliance standards (e.g., confidentiality, privacy) and requirements of the contract and accommodates customer compliance standards, including managing compliance-related complexities (e.g., high sensitivity to confidentiality).
- Provide support to pre-sales for Security Related tasks by articulating the business value proposition associated with the Contract/Proposal and evaluating associated complexities and security risks to ensure feasibility of commercial offer.
- Ability to work with the virtual teams
- Must have good understanding of IT infrastructure architecture and National Cybersecurity Authority (NCA) regulations
- Must be an intelligent, articulate and persuasive individual who can serve as an effective advisor to the senior client security leadership.
- Should be able to communicate security-related concepts to a broad range of technical and non-technical staff and drive security across multiple teams.
- Keeping up to date with developments in IT security standards and threats.
- Collaborating with management and the IT department to improve security.
- Educating colleagues about security software and best practices for information security.

Qualifications:
**Who You Are**
- Bachelor’s degree in Computer Science, Information Systems, or equivalent education.
- Minimum 3 Years of experience in IT Service Operation role in Air Transport Industry
- Effective verbal and written communication skills.
- Advanced certifications such as SANS GIAC/GCIA/GCIH, CISSP or CISM is an advantage

**WHAT WE OFFER**:
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

**Flex Week**: Work from home up to 2 days/week (depending on your team's needs)
- **Flex Day**: Make your workday suit your life and plans.

**Flex-Location**: Take up to 30 days a year to work from any location in the world.

**Employee Wellbeing**: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

**Professional D



  • جدة, Saudi Arabia Islamic Development Bank Full time

    Job Purpose To lead and manage the IT service operations to ensure that core IT service management processes including incident management, request fulfilment, problem management, change management, configuration management, asset management, availability and continuity management, service catalogue management and service level management processes are...

  • Head, Food Services

    7 days ago


    جدة, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Posted on Tuesday, 03 December 2024, 2 Jumada Al Thani 1446 Wednesday, 15 January 2025, 15 Rajab 1446 Location Jeddah Department/Section Admin Section - Food Services Department Responsible for the overall organization and administration of Food Services to ensure that the quality and quantity of food production is in accordance with Hospital...


  • جدة, Saudi Arabia AAT Full time

    **Passenger Boarding Bridge Operators & Ground Service Operators** **Company**: Alnahdi Aviation Company **Location**: Various Airports in Saudi Arabia **Position Type**: Full-Time **About Us**: Alnahdi Aviation Company is a leading provider of aviation services in Saudi Arabia, dedicated to ensuring the highest standards of safety, efficiency, and...


  • جدة, Saudi Arabia ABB Full time

    **Service Sales Specialist, Jeddah**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB...


  • جدة, Saudi Arabia Islamic Development Bank Full time

    Job Purpose To implement IsDB collaboration solutions and platforms on-premise and on the cloud according to the relevant IT policies, processes standards, and guidelines and operate them in line with the agreed SLAs and KPIs through the end-to-end operations lifecycle including designing, deploying, administering, operating, monitoring, and supporting to...


  • جدة, Saudi Arabia AZAD PROPERTIES Full time

    **Main Responsibilities in HR Operations**: - Oversee and optimize HR operations processes to improve efficiency and employee satisfaction across the organization. - Ensure compliance with labor laws and regulations, updating HR procedures as necessary to maintain best practices and standards. - Collaborate with department heads to support workforce...


  • جدة, Saudi Arabia Afaq - Warehouse Branch Full time

    High school or equivalent - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach - Work 40 hours/week, and overtime as required **Our overall mission is simple**: We want Amazon to be the...


  • جدة, Saudi Arabia Otis Full time

    Date Posted: 2024-12-04 Country: Saudi Arabia Location: Otis Elevator Company Saudi Arabia Ltd, 11th Floor, Tower B, Zahran Business Center, Prince Sultan Street, Salamah District, Jeddah, Saudi Arabia The role holder is responsible for operating the Otis call centre in support to the service teams with executing all operations including breakdown...

  • Materials Engineer

    1 week ago


    جدة, Saudi Arabia Egis Group Full time

    **Company Description** Egis is an international player active in architecture, consulting, construction engineering and mobility services. We create and operate intelligent infrastructures and buildings that respond to the climate emergency and contribute to more balanced, sustainable and resilient territorial development. Operating in 100 countries, Egis...


  • جدة, Saudi Arabia Afaq - Warehouse Branch - J02 Full time

    7+ years of directly managing and responsible for multiple large projects experience - Bachelor's degree - Experience and strong technical background in relevant fields of automated or non-automated material handling equipment - Master's degree in engineering, mechanical, operations, supply chain, business administration, or equivalent STEM field -...