Delivery Partner
1 week ago
Lead the delivery of high-quality operational services for managed service contracts by coordinating cross-functional service delivery teams.
- Ensure optimal performance of service-related processes and drive continuous improvement initiatives as needed.
- Oversee remote and on-site support operations, locally and internationally, ensuring alignment with service standards and contractual SLAs.
- Monitor daily incident and problem management activities, ensuring timely resolution and client satisfaction.
- Conduct regular reviews of SLA performance, incident progression, and service-related tasks to ensure compliance with service delivery schedules.
- Manage incident and problem resolution efforts to meet contractual commitments and service expectations.
- Partner with technical design teams to define and uphold standards across software, hardware, and security.
- Evaluate internal and third-party processes, identifying opportunities to enhance service delivery efficiency.
- Act as a liaison among clients, internal teams, and third-party vendors to ensure smooth issue resolution and communication.
- Implement and maintain effective systems, procedures, and methodologies to support consistent and exceptional service delivery.
- Own the end-to-end handling of critical incidents, ensuring effective stakeholder communication and coordination.
- Lead post-incident reviews and implement corrective actions to prevent recurrence.
- Continuously refine the Service Management Model to meet evolving client and operational needs.
- Provide detailed and regular performance reports to senior management, offering insights and recommendations for improvement.
**Personal Skills**:
- Excellent communication and stakeholder management skills
- Strong analytical and problem-solving abilities
- Ability to handle pressure and manage multiple priorities
- Act as the main liaison between clients and internal teams
- Ensure SLAs and KPIs are consistently met or exceeded
- Enhance customer satisfaction and operational efficiency through leadership
**Technical Skills**:
- More than 10 years of experience in a relevant field
Proven ability to lead both physical and virtual teams effectively
- Extensive experience managing third-party service providers
- Operational expertise in complex, large-scale IT environments
- Strong customer-facing capabilities with a focus on satisfaction
- Deep understanding of escalation procedures, incident management, and core service delivery functions
**Job Details**:
Job Location
Riyadh, Saudi Arabia
Company Industry
IT Services
Company Type
Employer (Private Sector)
Job Role
Information Technology
Employment Type
Employee
Job Division
Managed Services
Career Level
Mid Career
Residence Location
Saudi Arabia
Nationality
Saudi Arabia
-
Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full timeWould you like to be part of a team focused on driving innovation in the transportation industry while working to empower entrepreneurs and contribute to Amazon's sustainability goals?Equal parts advisor and operating partner, Amazon's team of Delivery Partner Managers assists and guides our Amazon DSPs (Delivery Service Partner) business owners as they...
-
Senior Quality Assurance Engineer L
4 days ago
Riyadh, Saudi Arabia Delivery Hero Full timeAbout the opportunity- Proactively contributing to QA OKRs planning and leading initiatives to enhance existing processes and prevent bugs. - Monitoring, tracking, analyzing, and reporting on the QA team's KPIs for your domain. - Assessing the product lifecycle and enhancing each stage to improve product quality. - Defining manual and automated test cases...
-
Senior Android Engineer
1 week ago
Riyadh, Saudi Arabia Delivery Hero Full timeAbout the opportunity **You will be working on**: - Keep abreast of the latest software development methodologies in order to be able to provide best-in-class software solutions - Analyze product requirements in order to understand engineering requirements, evaluate the technical feasibility, estimate efforts, and provide the required solutions in...
-
Director -partners Performance. (Cdu744)
2 weeks ago
Riyadh, Saudi Arabia Qiddiya Investment Company Full timeReports to: Commercial Director - Administration & Reportin Objective / Purpose The Partners Performance Director will lead the development and execution of Qiddiya’s partner performance management framework, ensuring that Delivery Partners, PMCs, and critical suppliers are evaluated against consistent, transparent, and objective criteria. The role...
-
Delivery Manager, Ps Delivery
2 weeks ago
Riyadh, Saudi Arabia Software AG Full timeGENERAL SUMMARY/OVERVIEW: The Delivery Manager, PS Delivery - Middle East is responsible for leading the successful delivery of services in their ME region. Successful delivery involves meeting customer commitments around quality, time, and cost with the goal that customers get the best experience of using our products while meeting the region’s financial...
-
Account Partner
1 week ago
Riyadh, Saudi Arabia Giza Systems EG Full timeEnsure the accurate and efficient delivery of customer support services, maintaining high levels of customer satisfaction. - Achieve and maintain agreed profit margins while meeting all Service Level Agreement (SLA) commitments and fostering customer loyalty. - Take full ownership of customer issues, managing them through to complete resolution. -...
-
Riyadh, Ar Riyāḑ, Saudi Arabia Keeta Full time1. Partner tier: Develop an evaluation mechanism for partners and establish a tiered system based on the evaluation framework.2. Partner Development: Create strategies to support partner development, offering good partners additional benefits and development opportunities.3. Profit Analysis: Conduct partner surveys to analyze operational costs and rider...
-
Digital Delivery Manager
1 week ago
Riyadh, Saudi Arabia Parsons Full timeParsons is looking for an amazingly talented **Digital Delivery Manager **to join our team! In this role you will **establish and implementation of Digital Design standards, processes and procedures (including BIM, CAD and GIS) and help standardize VDC/BIM workflows across Parsons Program delivery sectors and projects as well as organizing and communicating...
-
Delivery Director
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Parsons Corporation Full time 120,000 - 240,000 per yearIn a world of possibilities, pursue one with endless opportunities. Imagine NextAt Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential....
-
Delivery Director
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Parsons Corporation Full timeIn a world of possibilities, pursue one with endless opportunities. Imagine NextAt Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential....
