Front Desk Receptionist

2 weeks ago

Jeddah, Saudi Arabia Three Points Al Salama Hotel Full time

Three Points Hotel Front Desk is responsible for greeting guests in an efficient and courteous manner. As the first face that many see upon arrival, checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services, with the following responsibilities:
**Responsibilities**:

- Performing all check-in and check-out tasks.
- Managing online and phone reservations.
- Informing customers about payment methods and verifying their credit card data.
- Register guests collecting necessary information (like contact details and exact dates of their stay).
- Welcome guests upon their arrival and assign rooms.
- Provide information about our hotel, available rooms, rates and amenities.
- Respond to clients’ complaints in a timely and professional manner.
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
- Confirm group reservations and arrange personalized services for VIP customers.
- Upsell additional facilities and services, when appropriate.
- Maintain updated records of bookings and payments.
- managing reservations and providing information about rooms, rates and amenities

**Requirements and skills**
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software.
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus

**Job Types**: Full-time

**Contract length**: 12 months

**Salary**: 4000 SAR to 4500 SAR per Month

**Ability to commute/relocate**:
Jeddah: Reliably commute or planning to relocate before starting work (preferred)

**Experience**: Receptionist: 1 year (preferred)

**Language**: English (preferred)

**Shift availability**: Day Shift - Afternoon Shift - Night Shift

**Expected Start Date: URGENT HIRING**

**Salary**: ﷼4,000.00 - ﷼4,500.00 per month

**Language**:

- arabic (required)

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