Loyalty Partnership Manager

**Us**

The ENTERTAINER is a leading digital company whose main goal is to add value to consumers by bringing them the best incentive offers globally. We are a data-driven, 100% digital, tech company. Providing first-rate offers across renowned dining, leisure, entertainment and hotel brands worldwide, the ENTERTAINER has grown with the aim of creating unbeatable value and loyalty everywhere we go.

We believe that “experience is everything”, resulting in our passion for creating unforgettable experiences for both our customers, partners and employees.

The Loyalty Partnership Manager is an important role within the team and is responsible for the end-to-end management of client accounts from the project implementation of the solution to the successful day-to-day management, growth of the accounts and establishing new business. Evidence of successful establishment of corporate partnerships, project management and client servicing is essential for consideration for this role.

**The Team**

The ENTERTAINER Business Team’s mission is to help our clients deliver the best engagement solutions for their customers and staff while establishing the ENTERTAINER business as a leader in the rewards and loyalty industry.

We design, develop and manage reward, engagement and loyalty solutions for our clients across multiple industries. Working with them to define their core objectives, success indicators and measurements.

**The Loyalty Partnership Manager will be responsible for**:

- ESTABLISHING CORPORATE PARTNERSHIPS
- Play an integral part in generating new sales that will turn into long-lasting relationship, by recommending new prospects for new business opportunities, and building Pipeline of prospects that qualify to partnerships
- Achieve required sales targets assigned by the TEB department, by building and maintaining relationships with new and existing clients
- Research and analyze client briefs and translate it to a loyalty business requirement by proposing tailored solutions based on The Entertainer Business services
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition and assure retention of the client by renewing and growing the business
- Manage any issues and problems faced by client by supervising and channelling clients’ requests internally with the relevant teams to solve the matter
- Ensure the correct products and services are delivered to customers in a timely manner
- Prepare regular reports of progress and forecasts to internal and external stakeholders
- ACCOUNT MANAGEMENT
- Day-to-day management of contracted client account deliverables which may include communications planning and execution, data insights and analysis, programme reporting, merchant selection planning and onboarding, merchant management, customer service and management of technology change requests
- Understanding of client KPIs and ENTERTAINER business contractual obligations
- Effective management of deadlines to ensure SLAs are met and client’s budgets are met
- Understanding business capabilities as they relate to the client and agreed KPIs and constantly strive to improve results
- Proactively identifying and working with department heads to grow existing account deliverables leading to incremental billing
- Proposal writing to support new opportunities and or enhancements to existing deliverables
- Working with internal teams to ensure awareness of ENTERTAINER products and solutions available

Experience required
- Minimum 3 to 5 years’ experience in sales and providing solutions based on customer needs, preferably have experience in managing customer loyalty programs either from client side or agency
- Proven capability in managing key corporate clients
- Experience of working with multiple business departments, including technology development teams
- Ability to manage multiple projects and budgets - be organised, thorough, with great attention to detail
- Have excellent communication and interpersonal skills, including great client handling skills
- Have a proven background in Client Management/Client Servicing with experience in loyalty, marketing communications and/or partnerships being preferable
- An understanding of Travel, Retail, FMCG, Telco, Banking industries would be beneficial
- The ability to plan, strategize and persuade internal and external stakeholders at a senior level
- Excellent written and oral communication skills
- Effective team management capabilities, with the ability to work as part of wider teams as well as alone
- An awareness and understanding of technology and creative briefing processes
- To be results driven, take ownership of projects with key skills of problem-solving and negotiation

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