Customer Reliability Technician

**Company Description**
John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.
- Improves MTBR and reduces material costs
- Reduces inventory by establishing standards for reduction, minimizing variances found in the physical inventory and optimizing inventory levels
- Communicates orally and in writing with customers, company personnel, and vendors providing counseling, recommendations, and technical assistance. Utilizes John Crane new technology to offer additional services and aftermarket recommendations
- May include making both technical and commercial presentations to customers or management
- Assists and directs development of customer seal standardization programs
- Develops inventory management programs that are to be implemented by customers
- Solves problems on existing installations pro-actively
- Negotiates with customers and sales personnel regarding material changes or modifications of customer equipment, seal, or auxiliary equipment
- Customer facing, technical professional providing counsel to engineering professionals on John Crane services and products which will increase the reliability of the customers facilities
- Help customers find and define productivity improvements obtained through seal upgrades
- Approves overall seal and component part design and materials, proposals, layouts, installation, assembly and detail drawings
- Prepares reports and recommendations to management and assist in development and management of partnership programs
- Devise and recommend new approaches to problems encountered in assignments
- Recommends new standards and procedures on design and manufacture of seal components
- Observes and reports field performance results; collects and evaluates customers data, while working with local John Crane office and sales representative
- Responsible for customer relationships, and the successful and mutually beneficial, profitable, implementation of partnership agreement
- Observes and reports field performance results; collects and evaluates data customers, while working with local John Crane office and sales representative.
- Additional duties as requested.

**Qualifications**
- Graduate (preferably Mech Engineering) or career level professional
- Capable of handling multiple priorities simultaneously in a high-stress environment
- Mechanical engineering, trouble shooting
- Knowledge of labor reporting, work order variances, QAD, MFG-PRO, SAP, or equivalent
- Ability to work flexible hours including weekends as needed to meet business demands
- Excellent written and verbal business communication
- Excellent training, leadership, facilitation, influencing, negotiating, and interpersonal skills.

**Additional Information**

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.

Join us for a great career with competitive compensation and benefits, while helping engineer a better future.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.