Cluster People Operations Manager

Cluster People Operations Manager

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Cluster People Operations Manager will lead the hotel’s human resources function, manage Team Member equipment and facilities in line with Hilton and hotel policies and procedures.

**What will I be doing?**

As the Human Resources Manager, you will be responsible for performing the following tasks to the highest standards:
HR Strategy
- Establish and implement annual objectives for the Human Resources department to achieve business needs.
- Utilize and manage the Human Capital Resources and operation based on variable business status.
- Ensure that the department’s activities are aligned with the Corporate Human Resources Strategy, and that the Hotel Actions have been implemented where appropriate.
- Establish, maintain and ensure adherence and compliance to all personnel-related policies and procedures.
- Support the financial objectives of the hotel through proper and efficient management.
- Prepare the Annual Human Resources Budget and monthly Rolling Forecast.
- Ensure that the department's operational budget is strictly adhered to, that all costs are controlled, and expenditures are properly approved.
- Encourage team members to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.

HR Operations
- Co-ordinate and monitor the activities of the Human Resources division.
- Ensure that the necessary Human Resources forms are submitted to regional or area Human Resources Specialists promptly.
- Facilitate and organize the Global Team Member Survey (GTMS) and communicate the results to all TMs with relevant action plans and motion implementation progress.
- Ensure that Human Resources personnel provide the appropriate level of professional, courteous and caring service to other team members (internal guests) and other visitors to the division.
- Serve as member of the 4M and work closely with all Executive team members in supporting and achieving the hotel’s goals and objectives.
- Assist Department Heads in customizing department job description.
- Ensure that team members follow all hotel, company and local rules, policies and regulations.
- Assist the department in managing team members to maintain a high standard of personal appearance and hygiene, adhering to the hotel and department’s grooming standards.
- Represent the hotel in union negotiations and related activities, working closely with the Regional Human Resources team and the Hotel Management team accordingly.
- Respond to changes in the Human Resources function as dictated by the industry, company and hotel.
- Assist the GM to maintain a healthy relationship with the hotel owner.

Recruitment
- Oversee the hotel's recruitment and selection process, providing Division and Department Heads with effective and efficient recruitment solutions.
- Liaise with school alliance and oversee the recruitment website to expand and maintain the recruitment channel.
- Work with operation departments to maximize the labour work efficiency, control labour cost and determine upcoming staffing needs through workforce planning.
- Be actively involved in the outsourced labour request approval, outsourced company evaluation and departmental daily outsourced labour usage, training, supervision and payment review.
- Communicate with School Alliance regularly to ensure the students from Hilton Class receive adequate Hilton training. Participate in textbook revision, teaching and curriculum development as per request.

Compensation & Benefits
- Oversee the hotel's team member welfare programs, ensuring that the benefits supplied are relevant and competitive in the local marketplace.
- Maintain efficient staffing levels and payroll systems, helping Division / Department Heads to maximize productivity and minimize unnecessary payroll costs.
- Research and propose competitive compensation / benefits / incentive packages.

Learning & Development
- Oversee the training and development function for all hotel team members.
- Review and follow hotel human capital by term.
- Support the development of supervisory and management personnel in the hotel, through the implementation of an effective succession plan, coaching / mento