Clinical Technical Manager, Ksa

Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It’s an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. We can offer a unique opportunity to join Cochlear, an iconic Australian company, leading the world in implantable hearing solutions. Our mission is to help more people to hear.

The opportunity:
The Clinical Technical Manager will work under the guidance of the Country Director and manage a team of seasoned professionals towards achieving their short and long term goals. In this role you will develop, direct and control the Clinical Technical functional while sharing Clinical-Technical related opportunities and risks within KSA.

In coloration with Clinical Technical & Research Manager and the guidance of the Country Director the Clinical Technical Manager is accountable to implement and improve Cochlear’s KSA strategy in alignment with KSA business priorities.

The Clinical Technical Manager will monitor, assess and address the training/educational needs of in
- and external stakeholders in KSA relating to clinical and technical excellence by conduction training and documentation of the progress and needs. Ensure clinical/technical excellence in all the clinical technical support activities across KSA, acting as the escalation point for clinical/technical issues towards both in
- and external stakeholders.

Responsibilities will include yet not be limited to:
- Lead, engage and evaluate the KSA Clinical Technical team to leading them to fulfill the business objectives and achieve the highest level of customer satisfaction while complying with all relevant regulations, policies, quality standards and laws.- Take part in the development and implementation of the Annual Business Plans in close alignment with the sales, marketing and teams and other business partners.- Ensure functional excellence in Clinical Technical Support activities; review current and expected needs of customers, medical professionals and business partners relating to clinical technical support/services in KSA.- Develop an efficient, effective, and sustainable clinical technical support/service model to fulfill technical support needs, balancing customer requests with resource impact.- Support the sales and clinical technical field-based team in dealing with complex clinical technical questions/issues- Monitor Clinical Technical Skills and Drive/Deliver Relating Training & Education- Develop training/education plans in cooperation with the Academy Manager (“Cochlear Academy”). to ensure the development of the clinical technical team for future success.- In coloration with MEA Clinical Technical & Research Manager and the guidance of the Country Director drive, support and coordinate Research and Clinical Study Activities

What will see you succeed in the role:
To be considered for this opportunity you will need to hold a University degree (Master) in Audiology, Biomedical/Electrical Engineering or related field demonstrating extensive theoretical background in Cochlea/ Hearing Implant technology.

You will present significant work experience (may include research activities parallel to studies) with at least 5 years of experience in the hearing sector. Past experience in Management and Leadership positions is essential.

What will make you stand out:
- Experience working with Cochlear implant and acoustic hearing implants.- Experience working with Cochlear implant and / acoustic products.- Scientific/ research background in the hearing field.- Experience in writing scientific papers.- Experience working in or closely with sales/business development functions.- Excellent written & verbal communication skills in both English and Arabic

Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities.

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How we recognise your contribution

We want Cochlear to be a place where our people truly enjoy coming to work. Through our internal programs and employee benefits, we aim to create an environmen