Senior Host Performance Specialist

3 days ago

Riyadh, Saudi Arabia Gathern Full time

**JOB PURPOSE**:
To support Gathern’s host acquisition and success strategy by executing the onboarding, support, and performance management processes for unit hosts. The role ensures hosts are well-informed, compliant, and continuously improving their service quality and availability, contributing directly to the growth and reliability of Gathern’s supply portfolio.

**Functional Accountabilities**:
Key Responsibilities:

- Implement a scalable host acquisition and retention strategy aligned with the company’s growth targets.
- Monitor host performance metrics (e.g., occupancy, response rate, guest ratings) and flag risks or opportunities.
- Coordinate with internal teams to resolve host-related escalations or system issues.
- Assist in supply campaigns or outreach efforts in targeted regions.

Striving for Excellence

Key Responsibilities:

- Help identify inactive or underperforming units and re-engage hosts with relevant solutions.
- Gather host feedback and contribute insights to enhance the host journey and support tools.
- Support implementation of incentives or recognition programs to retain high-performing hosts.
- Ensure all host interactions are aligned with Gathern’s service values and communication tone.
- Contribute to quarterly reporting on host satisfaction and operational KPIs.

**Requirements**:

- Bachelor’s degree in Business Administration, Tourism, Communication, or a related field.
- 3-5 years of experience in customer success, hospitality operations, or account management.
- Strong interpersonal and organizational skills.
- Proficient in CRM systems, Excel, and digital communication tools.
- Experience in the Saudi market and understanding of local hospitality expectations.
- Bilingual in Arabic and English (spoken and written).

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