Call Center Agent

Call Center Agent (Arabic/English) Key Responsibilities: - Provide accurate information and support to customers regarding products and services. - Follow up on open cases and ensure resolution and closure. - Escalate complex cases to relevant internal teams as needed. - Maintain detailed and accurate records of customer interactions. - Work flexible...

**Customer Support**: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs. **Issue Resolution**: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive...

The main duty of a Call Centre - Agent is to respond to telephone inquiries about the company's services following standard scripts and procedures. To ensure calls are answered within predetermined time scales and are dealt with properly. Documents details of telephone conversation and actions taken. The incumbent is also responsible to correspond with Call...

**Job Description**: We are reputed casual dining Restaurant chain in Saudi Arabia. We are looking for Call Center Agent, Saudi National, Female. Below are some points of her Job Description: - Managing large amounts of inbound and outbound calls in a timely manner. - Following call center “scripts” when handling different topics. - Identifying...

**Job Description**: - Carry out new call center agent training activities as per set directions. - Understand the organization's requirement to formulate daily targets for the call center activities. - Collect and analyze call-center statistics. - Check the overall efficiency of the call center agents by examining important metrics. - Train and help call...

**Responsibilities**: - Handle incoming and outgoing calls with professionalism. - Assist customers with banking inquiries and service requests. - Provide accurate information and resolve complaints effectively. - Follow up on customer issues to ensure resolution. - Achieve targets related to calls, tickets, and closures. **Requirements**: - Preferably...

Job Title: Call Center ManagerClinic Name: Medica ClinicLocation: Riyadh – Saudi ArabiaDepartment: Customer Service / OperationsReports To: Operations Manager / Clinic Director⸻Job Summary:The Call Center Manager at Medica Clinic is responsible for leading and supervising the call center team to ensure excellent patient service, efficient appointment...

About the Company:Extensya is a global leader in operating and managing customer service centers, with a strong presence across the Middle East. The company provides customer support services to several major organizations in various sectors, offering innovative solutions and high-quality services.Job Title:Call Center SupervisorLocation:On-site at Extensya...

A **Representatives Care Agent (RC Agent)** is responsible for smoothly resolving issues related to the Call Center Representative. The** RC Agent** deals with the Representative's issues related to current requests or matters that arise after completing or canceling the orders. **Role responsibilities**: - Smoothly and efficiently resolving all live order...

**Responsibilities**: - Supervise a team of call center agents, ensuring they adhere to company policies and procedures - Monitor call center KPIs to ensure performance targets are met or exceeded - Coach and mentor team members to improve their performance and enhance their skills - Conduct regular performance evaluations and provide constructive feedback...