E-commerce Key Account Manager Dermatological Beauty Division

JOB TITLE
E-commerce Key Account Manager - Saudi Arabia, Jeddah
Hello, we’re L’Oréal.
We're not just building brands; we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading—this might be the opportunity you’ve been searching for.
A Day in the Life
As an E-commerce Key Account Manager for the L’Oréal Dermatological Beauty (LDB) Division, you’ll play a pivotal role in driving the division’s online growth in Saudi Arabia. Reporting to the Commercial Director & E-commerce Manager, you’ll work closely with cross-functional teams to ensure our trusted dermatological brands like La Roche-Posay, CeraVe, and Vichy deliver exceptional consumer experiences online. You’ll lead strategic partnerships with key e-commerce players, manage performance metrics, and identify growth opportunities to scale our online business.
**Here’s what your day-to-day will look like**:
1. Strategic Account Management
- Lead and negotiate annual agreements with e-commerce partners to secure optimal terms and drive mutual growth.
- Build and nurture strong relationships with key accounts, ensuring alignment between L’Oréal’s digital activities and those of the retailers.

2. Digital Marketing & Consumer Experience
- Drive customer acquisition, retention, and growth through innovative digital marketing strategies, CRM, and loyalty programs.
- Ensure a seamless online customer journey, including effective delivery and returns processes.
- Collaborate with marketing teams to define the consumer experience and optimize e-merchandising.

3. Performance Tracking & Optimization
- Activate the right business drivers by analyzing e-commerce KPIs such as unique visitors, conversion rates, and profit optimization.
- Adapt strategies to fit the nuances of the local e-commerce market while leveraging global best practices.

4. Brand Presence & Innovation
- Ensure the brand’s online presence and journey are consistent with overall brand standards and strategy.
- Identify new e-commerce trends and opportunities for business growth, implementing action plans to capitalize on them.

5. Collaboration & Continuous Improvement
- Work closely with technology teams to ensure continuous improvement and upgrades to the site.
- Scale direct-to-consumer online sales (if applicable) and drive collaboration with distributors to achieve monthly turnover targets.

We Are Looking For
**You’re a great match for this role if you have**:

- Digitally Upskilled Expertise: You’re well-versed in e-commerce platforms, digital marketing, and CRM tools.
- Business & Negotiation Skills: You excel at building partnerships and negotiating win-win agreements.
- Analytical Mindset: You’re data-driven and can draw actionable insights from KPIs to optimize performance.
- Team Player: You thrive in a collaborative environment and can manage indirect teams through distributors.
- Entrepreneurial Spirit: You’re proactive, adaptable, and always on the lookout for new opportunities.

**Your Experience Includes**:

- 4 to 6 years in e-commerce business, with a proven track record in key account management.
- Hands-on experience with major e-commerce platforms.
- Managing monthly turnover targets and KPIs.
- Indirect team management through distributors.
- Dermo-cosmetics experience / skincare know-how is a plus

What’s In It For You
- A place for you to leave your comfort zone and grow beyond your potential (here, you’ll be encouraged to try new things and take risks).
- Real responsibility from day one—there’s no sitting on the sidelines at L’Oréal.
- An environment where people of every ethnicity, social background, age, religion, gender as well as people with disabilities, are accepted, can speak up, will thrive, and are celebrated
- A place where you can contribute to something bigger Many of our brands have societal/environmental causes to make a concrete difference.

Who We Are
The mission of L’Oréal Dermatological Beauty (LDB) is to pioneer health and beauty by offering life-changing and sustainable dermatological solutions for all. Our trusted brands, including La Roche-Posay, CeraVe, and Vichy, are recommended by dermatologists, general practitioners, and pharmacists worldwide.
L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €42 billion consolidated sales. Together, we solve complex challenges at scale while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet.