Its Professional

In our line of work, life isn’t a given - it’s the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all +4000 of us - no matter our roles or where in the world we’re located. Creating impactful innovations like ours, doesn’t happen overnight - it requires uncompromising persistency, passion, and a desire to make a difference. Here, you can learn, grow, and chart an uncommonly diverse career.

Radiometer is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The ITS Professional for Radiometer is responsible for promoting IT Solutions (ITS) and helping customers in optimizing their workflow. Provide trainings, supporting installation of ITS, maximizing utilization, monitoring the installed systems & providing assistance with technical issues. This role will be actively involved in pre and post ITS sale.

This position is based in Riyadh, Saudi Arabia and will be working in hybrid work set-up. At Radiometer, our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses.

You will be a part of the Service & ITS Function and report to the Service & ITS Manager, Central & Eastern. If you thrive in a customer-oriented role and want to work to build a world-class Service & ITS organization—read on.

**In this role, you will have the opportunity to**:

- Drive the growth of ITS sales & installation base in Saudi Arabia.
- Identify & manage key projects in collaboration with sales & service team to promote IT connectivity solutions.
- Provide technical IT support & troubleshooting the existing installed analyzers and the new projects interfacing with both IT solutions and analyzers to other Information Systems.
- Analyze customer’s IT infrastructure and provide the required support related to the installation and operation of Radiometer IT systems.
- Impart training to the internal team as well as the external customers.
- Keep monitoring all IT installed systems and maintain them connected & working.

**The essential requirements of the job include**:

- Postgraduate in Information Technology or equivalent.
- Atleast 5 years relevant experience in Customer IT Service.
- HL7 and ASTM knowledge - Message types (reading, understanding and analysis).
- Server configuration and Mirth Connect knowledge.
- Microsoft SQL server knowledge (Installation, backup, restore, queries and data structure).
- SSRS (Microsoft report server) knowledge - installation, implementation, report design and implementation.
- Java script programming and Medical Device integration.
- Understanding Laboratories and hospitals IT systems workflow.
- Software general Troubleshooting and Network troubleshooting skills.

**Hybrid Work Set-up**:
At Radiometer we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Radiometer can provide.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.