Global Field Service Operations Manager

3 days ago

Dammam, Saudi Arabia HITACHI ENERGY LTD Full time

**Description**

**Key Responsibilities**:

- ** Leadership and Management**:

- Lead, develop and manage the requirements for the role and competence matrix of Field Service Network for the entire Hitachi Energy.
- Lead, develop and manage the Field Service Network capabilities and capacity planning.
- Lead, develop and manage the Field Service Network standard framework, tools and standards.
- Foster a culture of continuous improvement and operational excellence within the Field Service Operations.
- Foster a culture of strong collaboration between the factories, service units and functions.
- ** Footprint extensions & deliver growth**
- Develop and implement strategies to establish and grow service operations in new locations/regions.
- Build partnerships and alliances to support expansion efforts and achieve growth targets.
- Identify and evaluate new markets and regions for service operations expansion.
- ** Strategic Planning**:

- Develop and execute strategic plans to enhance Global Field Service Operations.
- Collaborate with cross-functional teams, HUB operations and Local Service Units to align service operations with overall business objectives.
- ** Service Delivery**:

- Ensure consistent and high-quality service delivery for across all regions.
- Develop and implement service standards, policies, and procedures specific to Field Service Operations.
- ** Performance Management**:

- Monitor and analyze service performance metrics, identifying areas for improvement.
- Identify opportunities for cost savings and efficiency improvements.
- Implement corrective actions to address performance gaps and enhance service quality.
- ** Customer Satisfaction**:

- Develop and maintain strong relationships with key customers and key stakeholders, addressing their needs and concerns promptly.
- Implement customer feedback mechanisms to continuously improve service delivery.

**Requirements**:

- Bachelor’s degree in Business, Engineering, or a related field. Master’s degree is optional but preferred.
- Minimum of 7 years of experience in large operations management
- Strong leadership and team management skills, minimum 5 years of experience leading large teams
- Strong customer focus and result oriented
- Excellent analytical and problem-solving abilities.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced, dynamic environment.

**Preferred Skills**:

- Experience in the power sector (high voltage, transformers, grid integration, service) sector.
- Knowledge of specific power sector systems and technologies.
- Multilingual capabilities.
- Complex project implementation record.

**Working Conditions**:

- Travel to various locations as required.

Please note: multiple locations possible

  • Field Service Engineer

    2 weeks ago

    Dammam, Eastern Province, Saudi Arabia NOV Full time 120,000 - 180,000 per year

    DescriptionPrimary Responsibilities: ​​Travel to Customer sites to inspect, install, commission, test calibrate, upgrade, repair, refurbish ARM/NOV Equipment /products.  ​Interface with relevant depts. to obtain a thorough understanding of NOV products and how they are safely operated, tested and calibrated.  ​Perform field upgrades of software...

  • Field Service Technician

    2 days ago

    Dammam, Saudi Arabia NOV Full time

    JOB DESCRIPTIONJob Summary:Reporting to the Service Manager, the Service Technician will take responsibility for supporting the maintenance of our customers equipment in the workshop and support field service activities for the aftermarket service team as and when required.Your existing knowledge of mechanical equipment should include pumps and rotating...

  • Field Service Engineer

    3 days ago

    Dammam, Eastern Province, Saudi Arabia KingZip SF by Kingspan Full time

    Kingspan Groupis a global leader in advanced insulation and building envelope solutions, supporting energy-efficient construction. Operating in over 70 countries with 27,000+ employees and 270+ manufacturing sites, we are committed to innovation and sustainability.Kingspan Insulated Panels CEME (Central Eastern Europe, Nordics, Türkiye, Central Asia, Middle...

  • Senior Patient Financial Services Advisor

    2 weeks ago

    Dammam, Eastern Province, Saudi Arabia PE Global Full time 120,000 - 180,000 per year

    Senior Patient Financial Services AdvisorWe're recruiting for an excellent world-renowned organisation that is seeking a Senior Patient Financial Services Advisor to join their Finance team. This pivotal role is central to ensuring financial transparency, regulatory compliance, and integrity within patient financial services.Key Responsibilities:Coordinate...

  • Field Service Engineer

    3 days ago

    Dammam, Saudi Arabia Live Connections Full time

    Hiring for Field Service Engineer for Saudi Arabia Location - Dammam Role : Service Field Engineer Experience : 6 - 8 years (On-site/field service, repair, erection and commissioning of Plant such as stationary and mobile crushers, screens and Industrial machinery.) Skills required: - Experience in diagnosing and repairs of diesel engines, hydraulics,...

  • Field Service Engineer

    2 weeks ago

    Dammam, Saudi Arabia HITACHI ENERGY LTD Full time

    **Description** **The opportunity** To build and grow the Installation, testing and commissioning of Hitachi & ABB HV products and its associated components, monitoring system, operating devices, measuring and control devices. Operating mechanism of CBs and drives, SF6 gas handling and analysis. test results analysis, and all jobs related to PGHV products...

  • Field Service Engineer

    2 weeks ago

    Dammam, Saudi Arabia HITACHI ENERGY LTD Full time

    **Description** **The opportunity** To build and grow the Installation, testing and commissioning of Hitachi HV products and its associated components, monitoring system, operating devices, measuring and control devices. Operating mechanism of CBs and drives, SF6 gas handling and analysis. test results analysis, and all jobs related to PGHV products...

  • Field Service Engineer_Abha

    1 week ago

    Dammam, Eastern Province, Saudi Arabia Giesecke+Devrient Full time 90,000 - 120,000 per year

    G+D makes the lives of billions of people around the world more secure. We create trust in the digital age with integrated security technologies in three business areas: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech We are an...

  • Field Service Engineer – Saudi Arabia

    23 hours ago

    Dammam, Eastern Province, Saudi Arabia Rapiscan Systems Full time

    Rapiscan | AS&E, a global leader in detection technology, provides advanced X-ray inspection systems for ports, borders, military, and high-security facilities. We are seeking a skilled Field Service Engineer to support our mission-critical equipment across international and domestic locations.Key Responsibilities:Perform maintenance, troubleshooting, and...

  • IT Global Service Center

    5 days ago

    Dammam, Saudi Arabia Arabic Computer Systems Full time

    **JOB PURPOSE** **KEY ACOUNTABILITIES** - Act as a single point of contact for user issue resolution. This includes defining the issue, identifying issue resolution, communication of resolution to requestor & closing of service request or escalate to level 2 support. Take ownership of user problems and be proactive when dealing with user issues. - Respond...