Technician - Field Service Operations

**RESIDENT STATUS**: Transferable

**SUPERVISOR/MANAGER**: Operation Manager

**MAIN DUTIES/RESPONSIBILITIES**:

- Perform on-site installation, maintenance, and repair of low-current electronic devices, with a focus on insulation systems.
- Conduct thorough inspections, diagnose issues, and recommend appropriate solutions for electronic device insulation systems.
- Carry out preventive maintenance and servicing on electronic devices to ensure optimal performance and reliability.
- Troubleshoot and resolve complex technical problems related to electronic device insulation, utilizing advanced diagnostic tools and techniques.
- Train and provide technical guidance to junior technicians and field service personnel on proper installation, maintenance, and troubleshooting procedures.
- Collaborate with the engineering and production teams to identify and implement improvements to the design, installation, and maintenance of electronic device insulation systems.
- Maintain detailed records of all service activities, including work orders, repair logs, and performance data.
- Provide timely and accurate reporting on field service operations, including performance metrics, customer feedback, and recommendations for process improvements.
- Ensure compliance with all relevant safety regulations, industry standards, and the company's safety policies and procedures.
- Participate in the development and delivery of training programs for customers and end-users on the proper operation and maintenance of electronic devices.
- Stay up-to-date with the latest industry trends, technological advancements, and best practices in electronic device insulation and field service operations.
- Assist in the development and implementation of preventive maintenance programs to proactively address potential issues and minimize unplanned downtime.
- Collaborate with cross-functional teams, such as sales and customer service, to address customer inquiries and provide technical support.
- Contribute to the continuous improvement of field service operations by identifying and implementing process enhancements.

**SKILLS & EXPERIENCE**:
**Qualifications**:

- Technical diploma or associate's degree in electrical engineering, electronics, or a related field.
- Certification in electronic device insulation installation, maintenance, and repair, such as NETA (International Electrical Testing Association) certification, is preferred.
- Valid driver's license and ability to travel to customer sites as required.
- Proficiency in using diagnostic tools, test equipment, and specialized software for electronic device maintenance and repair.

**Experience**:

- Minimum 5 years of experience as a field service technician or in a similar role, with a focus on low-current electronic devices and insulation systems.
- Demonstrated expertise in the installation, maintenance, and troubleshooting of electronic device insulation, including a deep understanding of insulation materials, methods, and standards.
- Experience in providing technical training and guidance to junior technicians and field service personnel.
- Familiarity with industry regulations, safety protocols, and best practices related to electronic device maintenance and repair.
- Knowledge of project management principles and the ability to prioritize and coordinate multiple service tasks effectively.

**Soft Skills**:

- Excellent problem-solving and critical thinking skills to diagnose and resolve complex technical issues.
- Strong communication and interpersonal skills to interact with customers, colleagues, and cross-functional teams.
- Ability to work independently and as part of a team, demonstrating a collaborative and adaptable mindset.
- Commitment to continuous learning and professional development to stay up-to-date with industry trends and technologies.
- Attention to detail and a methodical approach to ensure accurate record-keeping and reporting.
- Ability to work under pressure and adapt to changing priorities in a fast-paced environment.
- Customer-centric mindset and a focus on delivering high-quality service and exceeding customer expectations.
- Strong time management and organizational skills to prioritize tasks, meet deadlines, and maintain efficient field service operations.

**Technical Skills**:

- Thorough understanding of the principles, design, and operation of low-current electronic devices and their insulation systems.
- Proficiency in the installation, maintenance, and repair of electronic device insulation, including the use of specialized tools and test equipment.
- Expertise in troubleshooting and diagnosing technical issues related to electronic device insulation, utilizing advanced diagnostic techniques and software.
- Knowledge of relevant industry standards, regulations, and best practices for electronic device insulation and field service operations.
- Familiarity with project management software, customer relationship management (CRM) systems, and field s