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Digital Transformation Expert

3 weeks ago

الرياض, Saudi Arabia MENA Consultant Full time

**Location**: Riyadh, KSA.
**Years of Experience**: 5-7+ years of relevant experience.
**Project Duration**: 1 year.
**Language Requirements**:Fluency in English and Arabic (written and spoken).

**Key Responsibilities**:

- ** Digital Transformation Initiatives**:

- Design, implement, and oversee digital transformation strategies that align with the organization's business goals and objectives.
- Evaluate current digital capabilities and identify opportunities for transformation and innovation.
- ** IT Governance and ITSM Processes**:

- Establish and implement IT governance frameworks to ensure alignment with strategic goals.
- Oversee ITSM processes, including ITIL implementation and the use of ITSM tools to improve service management.
- ** Policy Development and Compliance**:

- Develop, implement, and monitor IT policies and procedures to ensure compliance with industry standards and regulations.
- Provide guidance on policy updates and process improvements.
- ** Project Management**:

- Manage digital transformation projects using PMP or PRINCE2 methodologies.
- Coordinate cross-functional teams to deliver projects on time, within scope, and within budget.
- ** Business Continuity and Disaster Recovery**:

- Develop and maintain IT Business Continuity and Disaster Recovery plans.
- Ensure robust systems and processes are in place to mitigate risks and ensure operational resilience.
- ** Information Security and Risk Management**:

- Assess and mitigate risks related to information security and ensure alignment with best practices and standards.
- Collaborate with stakeholders to design and implement effective security measures.
- ** Service Reporting and Performance Management**:

- Develop KPIs and service performance metrics to monitor and evaluate IT services.
- Manage SLA and OLA agreements, ensuring alignment with service delivery goals.
- ** Budget Management**:

- Manage IT budgets, including CAPEX and OPEX, to optimize resources and achieve cost-efficiency.
- Provide regular budget reports and recommendations for financial planning.

**Key Qualifications and Skills**:

- ** Experience**:

- 5-7+ years of experience in digital transformation, innovation, management consulting, or related fields.
- Hands-on experience in implementing digital transformation initiatives and ITSM processes.
- Proven track record of developing and executing IT governance frameworks, policies, and strategies.
- ** Technical Expertise**:

- Strong knowledge of ITSM tools, ITIL implementation, and best practices in service management.
- Experience in IT business continuity, disaster recovery planning, and risk management.
- Familiarity with service reporting, KPI development, and SLA/OLA management.
- ** Certifications**:

- PMP or PRINCE2 certified (or equivalent project management certifications).
- ITIL certification is highly desirable.
- ** Skills**:

- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication, collaboration, and stakeholder engagement abilities.
- Budget management experience, including CAPEX and OPEX planning.

**Note**: This is a one-year engagement role with the possibility of extension based on project needs and performance.